eSIM Entitlement Support Engineer -Pune VOIS

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobseSIM Entitlement Support Engineer -Pune VOISPune, Maharashtra, IndiaApply NowFind out how well you match with this jobUpload your resumeJob descriptionPerks and benefitsRequisition ID286576Date posted07/22/2026Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFutureAbout this Role We are seeking an experienced eSIM Entitlement Support Engineer to join the Vodafone Group Network Support Unit within Group Technology. This role is focused on delivering high-quality end-to-end technical support for eSIM Entitlement services across Vodafone internal and external operating companies. The successful candidate will play a key role in incident resolution, service stability, platform reliability, automation, and continuous service improvement while contributing to service KPI enhancement and major incident reduction. This opportunity offers a clear pathway towards developing Subject Matter Expert (SME) capability within a dynamic global environment.What you’ll do Perform Incident, Service, Problem and Change Management activities for the service.Build, implement, upgrade and support new and existing infrastructure applications.Conduct impact assessments and prioritise system recovery during service failures.Lead Root Cause Analysis (RCA), lessons learned activities and preventative actions to ensure service excellence and adherence to SLAs.Provide 24/7 technical support and gather all required information from customers and monitoring systems to resolve end-to-end service incidents.Contribute towards year-on-year reduction of major incidents within the service.Operate in line with operational agreements and fulfil service KPIs relating to response time, resolution speed and quality.Drive continuous service enhancements through automation design and implementation.Support platform availability objectives exceeding 99.99%.Maintain change success rates above 99% while preventing incidents caused by change activities or human error.Who you are •Bachelor’s degree in Electronics & Telecommunications, Computer Science or a related technical discipline.•5 to 10 years of relevant experience within the telecommunications domain, primarily in operations environments.•Strong knowledge of Layer 7 protocols including HTTP, HTTPS, Diameter and SS7.•Extensive experience in installation, commissioning, integration and support of applications running on Linux-based platforms within cloud environments.•Strong administration and troubleshooting experience across Linux and/or Solaris operating systems.•Excellent working knowledge of SQL and MySQL.•Proficiency with network analysis and tracing tools, including hands-on experience with Wireshark.•Strong analytical, troubleshooting and log-debugging skills.•Knowledge of scripting technologies; exposure to automation is advantageous.•Familiarity with load...