Assistant Room Service Manager

Waldorf Astoria London - Admiralty Arch is seeking an Assistant Room Service Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

 

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

 

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

 

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.

 

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
 Proudly voted by our Team Members

A World of Rewards

• Complimentary, nourishing meals provided while on duty

• Exceptional development programmes, designed to support and accelerate your growth at every stage

• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives

• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage

• High street savings through Perks at Work

• 28 days’ holiday, including bank holidays, rising to 33 days with length of service

 

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

 

Here's what you'll do during a typical day:

 As Assistant Room Service Manager, you will play a pivotal role in overseeing Room Service operations, ensuring an intuitive, refined, and memorable in‑room dining experience for our Guests and Members. You will support the leadership of a high‑performance team, drive commercial results, and uphold the highest standards of service excellence, quality, and financial stewardship.

Your responsibilities will include, but are not limited to, the following:

• Provide inspiring and effective leadership to the Room Service team, ensuring operational targets are met and exceeded while supporting individual performance and professional growth

• Ensure full compliance with luxury brand standards, Forbes service criteria, and internal quality benchmarks

• Monitor and analyse guest satisfaction, proactively implementing enhancements to drive continuous improvement

• Maintain current awareness of culinary and service trends, proposing innovative concepts to elevate the range, presentation, and quality of Food and Beverage offerings

• Optimise revenue generation while maintaining strict cost control, identifying opportunities for efficiency and profitability

• Support the preparation and management of achievable budgets, forecasts, and short‑ and long‑term departmental objectives

• Partner closely with the Training and Development team to ensure structured, ongoing learning through effective training calendars at all levels

• Uphold a robust internal control environment, ensuring full compliance with hotel and company policies, procedures, and governance standards

 

What are we looking for?

 An Assistant Room Service Manager within Hilton luxury brands acts as a brand ambassador at all times—championing service excellence, collaboration, and guest‑centric leadership. To succeed in this role, you will demonstrate the following attributes, behaviours, and competencies:

• Proven experience in a similar supervisory or management role within a luxury or upper‑upscale hospitality environment 

• Strong people management and leadership capabilities 

• Well‑developed negotiation and influencing skills 

• A consistently positive, professional, and solution‑oriented attitude 

• Exceptional verbal and written communication skills 

• Ability to remain composed and decisive in a fast‑paced, high‑service environment 

• Impeccable grooming and presentation standards aligned with a luxury brand image

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience within a five‑star or luxury hospitality setting

• Demonstrated experience with payroll management, budgeting, forecasting, and cost control

• Strong commercial acumen and a solid understanding of industry trends and market dynamics

 

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.