People Services Supervisor - Payroll & Timekeeping
Job Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid on night shift (8pm to 5am), meaning the successful candidate will be required to report to the office based on business needs, with in-office attendance determined as necessary.
The Role
The Supervisor, Payroll & Timekeeping Operations is a Level 7 People Leader within the Manila People Services Center (PSC), responsible for the day-to-day operational delivery of Payroll and Timekeeping services across the GM employee population. This role leads a team of Team Leaders and Analysts, ensuring high-quality, SLA-compliant service execution across multiple countries and service lines.
The Supervisor operates with a high degree of independence, owns outcomes across their functional area, and serves as a key escalation point and operational partner to the PSC Operations Manager, Foundations Enablement, and global HR and Payroll stakeholders.
Reporting Structure
Reports to: PSC Manila Operations Manager
Direct reports: Team Leaders (Level 6) and/or Senior Analysts
Indirect team: Analysts supporting Payroll processing and Timekeeping case management
What You'll Do
Service Delivery & Quality
Oversee end-to-end operational delivery across Payroll and Timekeeping service lines, including case management, processing support, and employee inquiry resolution
Maintain strong SLA performance and quality metrics; hold the team accountable to established targets for volume, accuracy, timeliness, and First Time Resolution (FTR)
Serve as the primary escalation point for complex, sensitive, or time-critical Payroll and Timekeeping issues
Partner with the Quality & Continuous Improvement team to embed quality standards across service delivery
Operational Planning & Execution
Create and oversee operational plans for routine activities; analyze data to resolve issues within the area of responsibility
Develop and manage team schedules, staffing allocations, and shift coverage to meet volume and SLA requirements
Utilize judgment to develop programs, plans, and strategies that align with annual objectives
Monitor team performance through dashboards and reports; proactively surface risks and address gaps before they escalate
Process Improvement & Innovation
Identify systemic inefficiencies and drive structured improvements through Workday Change Requests (WCRs), ServiceNow enhancements, or process redesigns
Collaborate with HR Technology, IT, and Payroll Operations stakeholders to support system changes and process transitions
Leverage AI tools and automation opportunities to improve team efficiency and reduce manual intervention
Support the development and maintenance of Standard Operating Procedures (SOPs) and Knowledge Articles
People Development & Engagement
Actively build the team with the optimal mix of talent and experience; make intentional hiring and development decisions
Coach and develop Team Leaders to strengthen operational acumen, people leadership, and career progression
Recognize and reward strong performance publicly and privately; create a team environment where individuals feel supported and clear on expectations
Drive strong WOC (Ways of Commitment) and Engagement scores by modeling GM Behaviors and fostering psychological safety
Stakeholder & Cross-Functional Partnership
Enhance relationships and networks with senior internal partners including Payroll Operations, HR Technology, IT Timekeeping, and business stakeholders
Serve as the Manila PSC representative in Payroll and Timekeeping forums, governance calls, and transformation discussions
Communicate proactively with stakeholders on risks, volume changes, go-live impacts, and operational performance
Partner with Training and Knowledge Management teams to ensure team readiness for new processes, tools, and service migrations
Systems & Tools
Payroll: ADP, Workday, SAP (Globalview)
Timekeeping: UKG Pro (formerly Kronos), MyTime (Serval)
Case Management: ServiceNow
Reporting: Tableau, Excel
Your Skills & Abilities (Required Qualifications)
Minimum 3–5 years of experience in HR Shared Services, Payroll Operations, or a related HR service delivery function
Prior experience in a people leader or team lead role supervising analysts or team leaders
Strong working knowledge of payroll processing principles, timekeeping systems, and HR data management
Demonstrated ability to manage multi-function operations in a high-volume, deadline-driven environment
Experience using Workday, ServiceNow, or equivalent HR systems
Excellent communication skills — able to effectively collaborate with cross-functional partners across geographies and time zones
What Will Give You A Competitive Edge (Preferred Qualifications)
Experience with UKG Pro (formerly Kronos) or ADP payroll platforms
Background in a global HR Shared Services / People Services Center environment
Exposure to continuous improvement methodologies (e.g., Lean, Six Sigma) or process redesign initiatives
Familiarity with AI-assisted tools or automation platforms used in service delivery
At Level 7, this role is expected to:
Possess in-depth knowledge and working experience in the area supervised, with broad knowledge of related areas
Work independently on driving team results, receiving general management guidance rather than detailed direction
Address and evaluate diverse challenges using innovative methods and proposing alternative approaches
Serve as a mentor to more junior employees, providing coaching and guidance on difficult issues
Actively build the team with the optimal mix of talent and experience; make intentional develop and hire decisions
Enhance relationships and networks with senior partners who may not be familiar with the subject matter
Use data and analysis to demonstrate the value of projects and drive decision-making
Demonstrate all GM Behaviors: Win with Integrity, Commit to Customers, Innovate and Embrace Change, Speak Fearlessly, Move with Urgency, Be Inclusive, Lead as One Team, and Own the Outcome
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.