Customer Service Representative (CSR) – Rescheduling & Permits

Rescheduling & Permits

Responsibilities:

• Manage appointment rescheduling and calendar updates
• Coordinate permit applications and track permit statuses
• Communicate with customers, technicians, and local authorities
• Provide updates on scheduling and permit approvals
• Maintain accurate records and documentation
• Ensure timely completion of permit and scheduling requirements

Requirements:

• Customer service or administrative experience
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Ability to work in a fast-paced environment
• HVAC, plumbing, construction, or home services experience is a MUST with US-based clients/companies