Technical Courseware Developer

Skip to main content United States Saved jobs(0) - DescriptionTechnical Courseware Developer  This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:   What you'll doDesign, develop, deliver, and maintain customer-facing, best-in-class user content.Create a variety of deliverables: concepts and tasks for networking features, in-product help, installation instructions, illustrations, video scripts, and course modules.Produce hands-on learning activities and labs for cloud services, automation, and networking products.Collaborate with stakeholders and subject-matter experts to gather requirements and ensure accuracy.Analyze product specifications and recommend the best learning approach and content format.Learn the customer experience through hands-on use of networking products to ensure practical, usable content.Follow established style, process, and quality guidelines to ensure consistency and completeness.Lead or support content development projects and coordinate with other writers when required.Use AI tools to scale content creation while retaining high quality and accuracy.What you need to bringMinimum qualifications5+ years producing technical content, preferably for advanced software or networking products.BA/BS in Technical Writing, English, Computer Science, or related degree; networking certification or comparable experience acceptable.Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content.Good understanding of technology concepts: cloud computing, automation, networking, data centers, security, or other advanced software technology.Hands-on experience with network technologies: routing, switching, security, network automation, virtual machines, containers, and cloud services.Ability to research complex technical concepts independently and collaboratively.Familiarity with XML authoring, content management systems, and courseware development tools.Strong problem-solving skills and comfort making progress with incomplete information.Excellent written and verbal communication and collaboration skills.Ability to use AI tools effectively to scale content creation.Preferred qualificationsFamiliarity with DITA/XML authoring principles and broader content management concepts.Comfortable authoring in Markdown and MS PowerPoint.Experience leading documentation efforts and mentoring other writers.Familiarity with Agile program management and tools such as JIRA.Experience with HPE Aruba Networking and/or HPE Juniper Networking products and technologies.Industry network certifications. Additional Skills:Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Change Management, Coaching, Communication, Creativity, Critical Thinking, Data Analysis, Design Thinking, Empathy, Follow-Through, Growth Mindset, Instructional Design, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Organizing, Process Development (PD), Professional Presentation, Saba, Strategic Objectives {+ 2 more}What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive...