OCI Incident Response
OCI Incident Response is the first line of defense for maintaining the high availability of Oracle Cloud Infrastructure. We reduce the frequency, duration, and impact of customer-facing incidents through large-scale incident management, automation, and continuous operational improvement.
As a Principal Software Development Engineer, you will help define the future of incident management across OCI. You will design and build scalable platforms, automation, and agentic AI-driven solutions that improve how OCI detects, investigates, mitigates, and learns from service-impacting events. Your work will influence reliability across multiple engineering organizations and services.
What You’ll Do
- Design and deliver scalable systems, services, and automation that improve OCI-wide reliability.
- Lead agentic and AI-powered solutions that accelerate incident detection, diagnosis, mitigation, and learning.
- Define architectural patterns, engineering standards, and observability practices that improve resiliency and operability.
- Lead complex cross-organizational initiatives with broad customer and business impact.
- Serve as a technical leader during critical incidents, driving systemic fixes and long-term improvements.
- Partner with senior engineers, architects, and service teams to raise the reliability bar across OCI.
Basic Qualifications
- Bachelor’s degree in Computer Science or related field, or equivalent practical experience.
- 10+ years of software development experience.
- Strong proficiency in one or more modern languages such as Java, C++, Go, or Python.
- Experience designing and building large-scale distributed or cloud systems.
- Experience with observability, testing, CI/CD, and production operations.
- Strong software engineering fundamentals and architecture skills.
Preferred Qualifications
- Experience with incident management, SRE, or cloud operations.
- Experience applying AI, LLMs, or agentic systems to automation workflows.
- Strong communication, leadership, and cross-functional influence.
- Experience mentoring engineers and driving organization-wide technical improvements.
- Experience with OCI or other large-scale cloud platforms.
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $135,200 to $306,400 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC5