Role responsibilities
Diagnose mechanical, software, network, and system failures, and service and repair designated equipment to Canon standards. Maintain technical information and assist with escalated technical and customer service-related problems.
Requirements
Typically requires general and/or vocational training plus 2 to 4 years of related experience, with an Associate’s degree in electronics or electrical engineering preferred. Must be able to travel, lift 50 pounds, and comply with customer policies.
Key skills
Technical Support, Troubleshooting, Diagnostics, Preventive Maintenance, Customer Service, Mechanical Repair, Software Repair, Networking Support, Field Service, Documentation, Problem Solving, Communication, Team Collaboration, IT Interface, Time Management, Adaptability
Keywords
Field Service Technician, Technical Support, Mechanical Repair, Software Repair, Networking, Diagnostics, Preventive Maintenance, Customer Service, Documentation, Problem Solving, Electronics, Electrical Engineering, Technical Information, Field Service Reports, Expense Reports, IT Departments, Shift Work, On-call Rotations, COVID-19 Compliance