Senior Associate, Email Operations Coordinator - Card & Connected Commerce Content

Join Chase’s Content organization and help deliver best-in-class email campaigns that bring credit card benefits to life. You will keep work moving across creative teams and partners, ensuring strong operational execution and on-time delivery.

As a Senior Associate, Email Operations Coordinator in the Content organization, you coordinate end-to-end execution for an assigned set of email campaigns. You manage intake, timelines, tracking, and feedback cycles while partnering with writers, editors, designers, and marketing teams to deliver high-quality work. You help improve consistency and visibility across workflows so campaigns align with business objectives and launch smoothly.

Job responsibilities

• Support the intake process for email campaign requests by gathering key details, documenting requirements and helping clarify next steps with stakeholders
• Maintain detailed project timelines, helping ensure deliverables stay on schedule
• Coordinate work across writers, editors, photo coordinators and designers/producers, tracking assignments, status updates and handoffs
• Coordinate feedback rounds with stakeholders, helping ensure revisions are captured, routed and incorporated efficiently
• Monitor project progress, flag risks or bottlenecks early and partner with team leads to keep projects on track
• Maintain project documentation, status trackers and workflow tools to support visibility and accountability
• Build strong working relationships with cross-functional partners

Required qualifications, capabilities, and skills

• 3+ years of experience in project coordination, operations, marketing, content production or a related field
• Familiarity with project management tools and workflows, such as Jira, Airtable, Asana or Workfront
• Ability to coordinate multiple projects, track details and follow through on deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• Clear communication skills and comfort working with cross-functional stakeholders
• Interest in working with creative teams, including writers, editors, designers and producers

Preferred qualifications, capabilities, and skills

• Strong interest in and knowledge of Chase credit card programs and benefits
• Experience within financial services or another regulated industry

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.