Supervisor--Patient Customer Service - Hybrid
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.
Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.
Labcorp is seeking a remote Patient Customer Service Supervisor to join our Patient Customer Service team in the Revenue Cycle Management division.
Shift: Monday – Friday 11am to 8pm EST
This hybrid position offers a balanced schedule of three in-office workdays at our Burlington or Durham, NC locations and two remote workdays per week, supporting both collaboration and flexibility.
Responsibilities:
Supervise day to day CSSR department operations
Monitor team activities and adjust staffing or workflows
Train, mentor, and directly supervise customer service team members
Develop, implement and maintain QA processes and procedures
Address and resolve escalated or complex service related inquiries
Assess departmental performance and provide feedback
Maintain documentation related to department
Administer and manage policies and procedures
Coordinate and execute test plans, cases and scripts
Identify, document, and track software defects
Collaborate with department, product, and support teams to resolve issues
Monitor and report on key quality metrics
Ensure compliance with industry standards and best practices
Minimum Qualifications
High school diploma or GED equivalent
3 or more years of experience in a customer service or call center operations
Preferred Qualifications
Associates degree or higher
3 or more years leadership experience
3 or more years high volume laboratory or healthcare-related experience
3 or more years operations, policies and procedures experience
Knowledge of Labcorp RCM systems
3 or more years experience with patient billing accounts
Additional Skills
Identify opportunities and solutions so as to meet the overall needs of the department
Knowledge of healthcare industry terminology
proficiency in standard office software applications
Effective written and verbal communication skills
Attention to detail with strong organizational skills
Analyze information and make decisions in a fast-paced environment
Redirect undesirable performance and actions, whether through performance analysis or corrective action
APPLICATION WINDOW CLOSES July 25, 2026
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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