Digital FM and Technology Apprentice

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role overview (Apprentice): You’ll support the day-to-day operational running of technology systems and applications on the account. Working alongside the WD Account Technology Lead and Advisory Insights and Excellence Lead, you’ll help with user support, basic administration tasks, and ongoing improvements—while building your skills in performance monitoring, security, and compliance.

What you’ll do (with support and supervision):

• Systems Administration & Maintenance: Support system administration tasks such as software installations, updates, and basic configuration. Help check systems are running effectively and report issues.
• Support the account’s knowledge management approach by keeping SharePoint content organised, up to date, and easy for the team to use
• Learn the disaster recovery approach for key systems used by the account and how this supports the Business Continuity Plan.

• Troubleshooting & Support: Provide first-line troubleshooting and user support for common system and application issues. Log, track, and escalate complex incidents to senior team members when required.

• User Support, Training & Documentation: Help create and keep documentation up to date (how-to guides, FAQs, system notes). Support delivery of basic user guidance and onboarding where needed.

• Monitoring & Continuous Improvement: Assist with monitoring system performance and identifying opportunities to improve reliability and user experience. Implement agreed changes with supervision.

• Compliance & Auditing: Support compliance and audit activities by gathering evidence, following procedures, and helping ensure systems meet security and regulatory requirements.

• Scripting & Automation (Development Opportunity): Learn to use scripting/automation to streamline repetitive tasks, supporting the team to improve efficiency.

• Collaboration & Communication: Work closely with the Account Technology Lead, and wider team to share updates, follow processes, and support service delivery.
• Build positive working relationships with client business and IT contacts, learning how to communicate clearly and professionally.
• Support communication and coordination for technology changes at the account level, helping the team deliver upgrades and enhancements (e.g., updates to Service Delivery Applications).

• Security Awareness & Support: Support the implementation of security policies and procedures. Spot and report potential vulnerabilities or suspicious activity, following the correct escalation process.
• Follow JLL and client information security and cyber security policies, and complete any required training.

Skills and behaviours (we’ll help you develop):

• Interest in IT support, systems administration, and troubleshooting (you don’t need to know everything—curiosity matters).
• Willingness to learn basic scripting/automation (e.g., PowerShell) to improve day-to-day tasks.
• Awareness of IT security and the importance of following policies, handling data safely, and escalating concerns.
• Clear communication skills and a helpful approach to supporting users and stakeholders.
• Able to work as part of a team, take guidance, and manage your time while developing confidence and independence.

Location:

Remote –Cape Town, ZAF

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.