Exceptional Hospitality Starts with You
Smart uniform provided
Free and healthy meals when on duty
Grow your Career
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking
Free Golf Club
Free Health Club Membership for you and 1 family member
Modern and inclusive Team Member’s areas
Here's what you'll do during a typical day
As a Guest Service Agent, you will serve in the Food & Beverage outlets & Front office operations to provide services for Guests to contribute to an overall exceptional experience.
A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.
Comply with hotel security, fire regulations and all health and safety legislation
Follow company brand standards
What are we looking for?
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organised with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to be flexible working in the front office operation if needed
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.