Vessel Operations and Customer Success Lead

Skip To Job Description We’re not just commanding and controlling vessels. We’re plotting the future course of a critical $436B industry. Sea Machines is the leader in pioneering advanced perception and autonomous command and control systems for the marine and maritime industries. As a fast-growing technology startup, Sea Machines is applying practical AI and machine learning to develop systems that increase the safety, efficiency and performance of ships, workboats and commercial passenger vessels. OUR VALUES Integrity Respect Curiosity Agility Discourse Determination Excellence Fun Vessel Operations and Customer Success Lead Boston, MA Full Time Mid Level Share Sea Machines Robotics Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. The world’s oceans convey 90% of global commerce. We’re applying practical A.I. to disrupt the massive marine and maritime transportation market. Our tech provides ships and workboats the intelligence to operate autonomously and remotely, and which increases safety for maritime crews, and radically improves operator productivity.www.sea-machines.com Job SummaryWe're looking for a hands-on, safety-focused Vessel Operator to support the operation, testing, and deployment of cutting-edge autonomous vessels. This role combines traditional seamanship with advanced marine technology, requiring someone who is comfortable operating vessels manually while supporting autonomous system testing, troubleshooting, and continuous product development.You'll work closely with engineering, field operations, and customers to ensure safe, efficient, and successful vessel operations both on and off the water.Key ResponsibilitiesSafely operate company vessels during testing, demonstrations, customer trials, and training.Conduct pre-departure inspections and ensure vessels are ready for operation.Monitor vessel systems, propulsion, navigation equipment, and autonomous control systems during operations.Execute test plans and operational procedures while collecting accurate test data.Assist engineers with integration, commissioning, and validation of new hardware and software.Identify, troubleshoot, and document vessel or system issues encountered during operations.Support launch, recovery, transport, and storage of vessels and equipment.Coordinate with regulatory agencies, marinas, ports, and support vessels when required.Ensure compliance with all USCG regulations and company safety procedures.Assist with customer demonstrations, training events, and field deployments.Travel domestically and internationally to support vessel operations and customer projects.Qualifications and Skills RequiredUSCG Merchant Mariner Credential 3+ years operating commercial or government vesselsStrong knowledge of navigation, seamanship, COLREGS, and marine safetyExperience operating vessels in varying weather and sea conditionsMechanical aptitude and ability to troubleshoot marine systemsComfortable using marine electronics including GPS, radar, AIS, and chart plottersExcellent communication and documentation skillsValid passport and willingness to travel up to 40% Job Type: Full-time, hybrid in-office position in a fast-paced and collaborative work environment with travel opportunities.Benefits: 401(k) Dental insurance Disability insurance Flexible spending account Health insurance Life insurance Paid time off Parental leave Vision insurance  Share Apply Apply for this position Required* First Name* Last Name* Email Address* Phone* Address Resume* We've received your resume. Click here to update it. Attach resume or Paste resume Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume Paste your resume here...