Service Engineer

Single PositionView All JobsService EngineerBangkok, THA, 10900Apply NowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob Req ID69571Work TypeOnsiteDepartmentSalesHiring ProgramNot SpecifiedRelocation AssistanceNoWhat you’ll do: Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity.    A. Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etcB. Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attentionC. Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)D. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new heightE. Responsible for timely, professional, accurate and service oriented response to all technical service enquiresF. Identify and isolates equipment start-up malfunctions and takes corrective actionG. On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilitiesH. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicingI. Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externallyJ. Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externallyK. Analyse complex engineering problems and offer effective resolutionsL. Interact with all engineering disciplines, project engineer and clientsM. Collaborate with cross functional teams within Engineering, Sales, and ProductN. To be committed & responsible for Quality Management System:a. Implement the process approach and risk-based thinkingb. Provide the necessary support to fully implement and sustain the QMSc. Communicating to the organization the importance of conforming to QMS requirementsd. Ensuring the QMS meets its goalse. Engage, direct, and support individuals contributing to the QMSf. Create a culture of continuous improvementQualifications: Bachelor’s Degree in Electrical EngineeringMinimum 3 years of field experience in service or testingUnderstanding of selling techniques and Eaton’s capabilitiesPossess knowledge of products, markets channels and associated applicationsExcellent interpersonal and communication skillsAbout UsEaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial and institutional, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re helping to solve the world’s most urgent power management challenges and building a more sustainable society for people today and...