Field Applications Engineer

Skip To Job Description We’re not just commanding and controlling vessels. We’re plotting the future course of a critical $436B industry. Sea Machines is the leader in pioneering advanced perception and autonomous command and control systems for the marine and maritime industries. As a fast-growing technology startup, Sea Machines is applying practical AI and machine learning to develop systems that increase the safety, efficiency and performance of ships, workboats and commercial passenger vessels. OUR VALUES Integrity Respect Curiosity Agility Discourse Determination Excellence Fun Field Applications Engineer Boston, MA Full Time Experienced Share Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. The world’s oceans convey 90% of global commerce. We’re applying practical A.I. and machine learning to disrupt the massive maritime transportation market. Our tech provides ships and workboats the intelligence to work remotely, increases safety for maritime crews, and radically improves operator productivity. We’re recruiting for an experienced customer-facing, marine systems Field Application Engineer to join our team. The position will be based at our Boston, MA office.  You’ll travel to customer and dealer sites worldwide to coordinate Sea Machines product deployment and service on customer vessels. You have demonstrated aptitude with marine vessel controls, electronics and mechanical systems. You have solid experience installing and commissioning complex hardware/software products and have excellent communications skills. You’re hands-on, innovative and passionate about new technology. ResponsibilitiesCoordinate installation and commissioning of Sea Machines products in customer marine vessels worldwide working with our dealer network.Monitor Sea Machines product performance in customer fleets.Respond to customer support inquiries and provide timely resolution of customer field issues.Maintain regular communications and reporting of any field issue to the operations and technology teams.Provide input to product documentation including installation, service and user manuals.Service test boat and office simulation equipment when required.Requirements and Skills7+ years of installation and service experience for complex hardware/software technology productsA background in supporting marine systems, controls, PLCs and electronics is required to be successful in this role.  Must be skilled in electrical troubleshooting and test equipment use.Foster a customer support culture based on execution, quality and responsiveness.Project professionalism, confidence and competence in communications and interactions with customers, partners, teams and management.Ability to work collaboratively across departmental functions.Significant travel is required for this position 25-50%Minimum of an Bachelor’s degree in Engineering Technology, Marine Engineering, Operations or a related STEM discipline is required.Desired Skills and ExperienceMarine certifications or licenses are a plus.Linux experience, networking experience, coding experience are all helpful although not required. Share Apply Apply for this position Required* First Name* Last Name* Email Address* Phone* Address* Resume* We've received your resume. Click here to update it. Attach resume or Paste resume Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume Paste your resume here or Attach resume file How many years experience do you have servicing and/or installing hardware/software technology products?* Do you have any marine certifications and/or licenses? If yes,...