Customer Success Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Customer Success ManagerFull-timeCompany DescriptionWhat's Red Points all about?Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution. Be part of the change: join us on our mission to make the Internet a safer place!Job DescriptionAs our Customer Success Manager, you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate.We are looking for a Customer Success Manager to help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting their online revenues.We are currently on the lookout for someone that can take care of part of our biggest French customers, so we will prioritize candidates that are fluent in French. You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention & growth, and customer advocacy.Your responsibilities will include:Managing portfolio of clientsWork cross-teams to boost client resultsHold regular meetings with your portfolio of clientsKeep clients up-to date on initiatives and product launchesDetect areas of improvement on client KPIs and execute on themQualificationsWhat are we looking for?Someone that has fluency in both French and English. Exceptional ability to build and maintain strong trusted relationships with Enterprise customers, from end-users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a “vendor” to “partner”, ensuring they have a consistent, best-in-class experience in every interaction with Red Points.Commercially savvy and efficient at spotting, nurturing, and closing growth opportunities with your book of existing customers.Impeccable at engaging with customers in a defined cadence and have quarterly business reviews, where you influence through performance metrics and strategic discussions on their achievement of business goals.A team player with a positive attitude, strong interpersonal skills, and the ability to multitaskAbility to thrive in an environment of ambiguity, and an ability to frequently switch gears with easeOrganized and able to work with a healthy pressure in some periods of time - you are comfortable working in a fast-paced environment, can juggle multiple tasks at the same time, can ensure that important but non-urgent matters are given sufficient priorityAbility to adapt and explain  concepts for audiences of various perception levels.Ability to become a product expert — you can articulate the vision of the product. Be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Red PointsAdditional InformationWhat we offerA friendly, diverse, and international teamYou’ll have top-notch Private Health Insurance, fully covered by the company.23 working days of holidays per year, plus the local public holidays.Indefinite ContractFridays we have reduced working hours. And every weekday during August.Tax relief/ ¨Retribución Flexible¨ will also be available for you.We offer a discount with the amazing DIR gyms!We have a Referral policy with a very sweet Bonus scheme.We have a hybrid model, with a flexible start time. At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee,...