This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a GCX Commercial Teammate Entry based in India.
This role sits at the heart of a global ecommerce ecosystem, supporting high-value merchants and sellers in resolving operational, technical, and policy-related challenges. You will act as a key point of contact for account managers and sellers, ensuring timely issue resolution across email, chat, and outbound communication channels. The position combines customer support, advisory, and problem-solving responsibilities, with a strong focus on enabling seller growth and maintaining platform standards. You will collaborate closely with internal teams including policy, trust, and technical specialists to unblock issues and improve seller experience. This is a fast-paced, customer-facing role where empathy, precision, and accountability are essential. You will also play a role in coaching sellers on best practices, helping them avoid future issues and scale sustainably. It’s an opportunity to contribute directly to the success of a global digital marketplace while developing strong commercial and operational expertise.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a GCX Commercial Teammate Entry based in India.
This role sits at the heart of a global ecommerce ecosystem, supporting high-value merchants and sellers in resolving operational, technical, and policy-related challenges. You will act as a key point of contact for account managers and sellers, ensuring timely issue resolution across email, chat, and outbound communication channels. The position combines customer support, advisory, and problem-solving responsibilities, with a strong focus on enabling seller growth and maintaining platform standards. You will collaborate closely with internal teams including policy, trust, and technical specialists to unblock issues and improve seller experience. This is a fast-paced, customer-facing role where empathy, precision, and accountability are essential. You will also play a role in coaching sellers on best practices, helping them avoid future issues and scale sustainably. It’s an opportunity to contribute directly to the success of a global digital marketplace while developing strong commercial and operational expertise.
Accountabilities:
- Manage day-to-day reactive support cases for sellers through email, chat, and occasional phone outreach, ensuring timely and high-quality resolution of issues.
- Serve as a trusted advisor to merchants and account managers on policy, technical, listing, and account-related challenges impacting business performance.
- Collaborate with internal teams such as policy, trust, technical, and business units to drive efficient resolution of escalated or complex cases.
- Conduct proactive outreach to sellers to share product updates, policy guidance, and best practices that support long-term account health and growth.
- Support defect review, case actions, and resolution of platform-related issues that affect seller performance and compliance.
- Maintain accurate documentation of cases, insights, and customer feedback, and share key learnings with internal stakeholders.
- Participate in team collaboration sessions to improve processes, performance, and service quality standards.
- Ensure adherence to SLAs, turnaround times, and quality benchmarks while maintaining a high level of attention to detail.
- Bachelor’s degree is mandatory.
- 3+ years of experience in customer service, ecommerce operations, or email/chat-based support environments.
- Strong problem-solving and analytical skills with the ability to diagnose issues and recommend effective solutions.
- Excellent communication and interpersonal skills with the ability to engage professionally with internal and external stakeholders.
- Proficiency in MS Office tools, particularly Excel and PowerPoint.
- Ability to multitask, adapt quickly to changing priorities, and work effectively in a fast-paced environment.
- Strong sense of ownership, accountability, and customer empathy with a proactive, solution-oriented mindset.
- Experience interpreting data or working with quality insights is an advantage.
- Opportunity to work with a global ecommerce leader and support high-value international sellers.
- Remote work flexibility within India.
- Exposure to cross-functional collaboration across policy, trust, technical, and commercial teams.
- Career development opportunities in customer operations, ecommerce, and commercial support functions.
- Dynamic, fast-paced environment focused on continuous improvement and learning.
- Inclusive workplace culture that values diversity, ownership, and customer-centric thinking.