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Accounts, Value & Growth
·
Berlin HQ
·
Hybrid
Customer Success Manager (f/m/d)
Enable Enterprise Customers to become Growth Engines
Join us now
We're not another loud tech company shouting for attention, we're building tech that transforms everyday service experiences. At Miss Moneypenny Technologies, we've reimagined the mobile wallet card: a dynamic access point to the services people need, at the exact moment they need them. We're building a new category and a new service layer for customer success.Backed by top-tier investors (Earlybird, b2venture) and growing faster than a dad joke at a Monday all-hands, we are creating real impact. Come join us. We're looking for a Customer Success Manager (f/m/d )who makes our enterprise customers measurably more successful with Wallet Studio, and who turns that success into account growth.What You Will DoMake customers successful, measurablyYou work with enterprise customers to get real results from Wallet Studio. The product's value proposition is typically co-developed with the customer, and your job is to make it land. You define shared goals, set up regular reviews to track progress, and adapt when things change. This is not reactive support. You own whether the customer gets what they came for.Develop deep product expertiseYou understand Wallet Studio well enough to recommend specific use cases, configurations, and applications to your customers. When a customer asks "what should we do next?", you have a concrete, informed answer. You are not a generalist relationship manager; you are the person who knows how our product creates value in the customer's specific context.Spot and drive growthGreat delivery creates expansion opportunities. You see them as a natural result of understanding the customer's business and our product's potential. Sometimes you pursue them directly; sometimes you bring in colleagues with a more commercial focus, depending on the account and the opportunity. Either way, your insight into the customer is what makes growth possible.Work with structured account...
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