- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
- Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
- Supervise all Cage activities during assigned shift.
- Perform vault responsibilities.
- Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities.
- Monitor staffing levels to ensure budgetary compliance.
- Review Cage Settlement Sheet for reasonability and correctness.
- Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation.
- Participate in interviewing and selecting new team members, and train and develop team members.
- Issue disciplinary action as needed.
- Assign work to team members and monitor for timely and proper completion.
- Produce and deliver reports as needed.
- Utilize training and existing policies and procedures to make sound
- handling disputes and making every effort to achieve guest satisfaction. business decisions.
- Continuously strive to build and maintain rapport with guests by promptly and professionally
- Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests.
- Improve productivity by recommending improvements, processes, equipment, and systems.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members.
- Keep work area in a clean and orderly manner.
- Ensure the safety and security of all guests and team members.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Other duties as assigned or any reasonable request from any member of management.
- Ability to push and pull up to 25 pounds
- Ability to lift and carry objects up to 25 pounds
- Ability to bend, stoop, twist, reach, and kneel repetitively
- Safely work with provided cleaning chemical and equipment
- Ascend and descend stairs and maintain equilibrium for an extended period
- Must be able to work from a standing position and/or walking motion for extended period
- Ability to work in a smoking and pet-friendly environment
- Must be 21 years of age or older
- Proficient in English verbal and written
- Proficient with iOS devices
- Flexible to work various shifts, weekends, and holidays
- Must be able to obtain and maintain a 1055 gaming license.
- Two to Five years’ experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience.
Gaming experience is required.