Technical Program Manager, Enterprise

Technical Program Manager, Enterprise LocationRemote-USEmployment TypeFull timeLocation TypeRemoteDepartmentCustomer SuccessCompensation$150K – $170K • Offers EquityThe salary range provided reflects the compensation that EvenUp reasonably expects to offer for this role. The specific salary within this range will be determined based on various factors, including the candidate's relevant experience, education, skills, location, and alignment with the role's responsibilities.EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.The Technical Program Manager, Enterprise will spearhead the delivery of a transformative enterprise platform, overseeing complex workstreams to retire legacy systems and deploy a next-generation solution for key clients. Reporting to the Head of Customer Onboarding, the Program Manager will collaborate with Product, Engineering, and customer teams to ensure seamless execution and measurable value in a high-stakes enterprise environment.Key ResponsibilitiesProgram ManagementServe as the primary owner of client outcomes, maintaining end-to-end accountability for the project lifecycle and proactively navigating obstacles to drive implementations to a successful, high-impact completion.Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals.Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support.Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope.Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged.System ConfigurationConfigure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements.Ensure secure and scalable access controls, including API integrations, in collaboration with Engineering teams.User OnboardingLead User Acceptance Testing (UAT) to validate platform functionality and usability.Deliver onboarding programs, including:End-user training for operational staff.Executive training for leadership teams.Leverage change management principles to ensure training programs drive adoption and minimize disruption.Develop and deliver robust training collateral (live, virtual, leave behinds, demand based online collateral)Change Management and Customer AdoptionDesign and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success.Develop and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy-in.Drive user adoption through proactive change management, hands-on support.Go-Live SupportProvide break-fix triage during platform deployment to address critical issues.Monitor system performance and uptime to ensure reliability for customers.Conduct regular status meetings with customers to gather feedback and ensure satisfaction.Customer EngagementAct as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback.Travel to customer sites (up to 30% travel) to support onboarding, training,...