Asst Dir-Customer Success Manager

Skip to main content Go to homepage Menu Saved Jobs (0) EN Filter Languages English English Canadian Français Canadian French View all jobs Search Jobs Find jobs for Location Radius miles 5 miles 15 miles 25 miles 35 miles 50 miles Search Asst Dir-Customer Success Manager Heredia, Provincia de Heredia Apply now Save job Posted 07/04/2026 Job reference 13471 Experience level Experienced Hire Job category Sales & Marketing Line of business Corporates & Gov At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies3-5+ years of professional experience in customer success, account management, pre-sales, or customer support rolesStrong communication, relationship-building, and presentation skills, with the ability to explain complex concepts and engage stakeholders across operational and managerial levelsExperience developing and maintaining customer account plans, including defining success metrics, identifying growth opportunities, and monitoring retention risksProven ability to collaborate effectively within cross-functional teams while independently managing priorities and consistently delivering outcomesExperience in creating and leading scalable client-focused communications or campaigns preferredSolid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferredBasic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.EducationUndergraduate or first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing, or related fieldsResponsibilitiesThis role is responsible for driving customer success at scale by fostering adoption, strengthening account health, and delivering meaningful value across the full customer lifecycle.Be accountable for customers' overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scaleAct as a trusted advisor, sharing industry best practices and resources such as training, user events, webinars, product releases, and moreLead many engagements including hosting webinar-style training and empowering customers at scale through sharing helpful and relevant resourcesBuild cross-functional partnerships by contributing a customer-centric perspective to internal continuous improvement initiatives driving efficiency...