Building Services Coordinator (BSC) Floater

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Building Services Coordinator (BSC) Floater – JLL

What this job involves:

Join our dynamic Building Services team as a Floater, supporting front desk operations and workplace services across our Dell client sites in the Austin area. This role is the face of our service delivery—greeting guests, managing building access, coordinating service requests, and ensuring seamless day-to-day operations. You'll provide critical coverage across multiple sites, maintain security protocols, and deliver exceptional customer service to employees and visitors. This position offers variety, mobility, and the opportunity to be a key player in maintaining a professional, welcoming, and well-functioning workplace environment.

What your day-to-day will look like:

• Greet and welcome guests and employees, issuing visitor badges and managing access in accordance with Dell security policies
• Provide front desk coverage across Round Rock and Austin campuses, including lunches, breaks, and unplanned absences
• Answer incoming calls and Teams messages, route inquiries, and respond to requests with professionalism and minimal supervision
• Coordinate building service needs including janitorial, parking, conference room support, deliveries, and general workplace services
• Create and track maintenance work orders; follow up to ensure timely resolution and communicate status updates
• Conduct routine building safety and maintenance inspections as assigned
• Maintain and update Standard Operating Procedures (SOPs), Critical Contact Lists, and service documentation
• Support team coverage and "floater" responsibilities across the portfolio to ensure continuity of service

Required Qualifications:

• High School diploma or equivalent
• 1–3 years of customer-facing experience
• Excellent customer service and interpersonal skills
• Strong organizational abilities and attention to detail
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Reliable personal vehicle with valid driver's license (mileage reimbursement provided)
• Ability to maintain professionalism in challenging situations and handle difficult interactions without taking them personally
• Flexibility to travel between sites and provide last-minute coverage as needed

Preferred Qualifications:

• Experience in corporate reception, facilities coordination, or administrative support roles
• Familiarity with building management systems or work order platforms
• Knowledge of corporate security protocols and visitor management processes
• Proven ability to work independently and adapt quickly to changing priorities

Location:

Round Rock, TX (with coverage support at Austin campus, approximately 12 miles away)

Work Shift:

Monday – Friday, 7:30 AM – 4:00 PM (30-minute lunch)

Salary:

$18.00 – $20.00 per hour

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Round Rock, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.