EVS Executive Manager (Flamingo LV)

Establish, train, coordinate and monitor service standards of hotel operating departments. Ensure guest satisfaction by providing top quality customer service and hospitality.  Responsible for cleanliness, upkeep and maintenance of all buildings and grounds. Manages and oversees operations of the department and staff on a daily basis.  

• Lead daily Environmental Services operations, ensuring all casino, restroom, public, and employee areas are clean, safe, and well-maintained.
• Manages and oversees the operations of the department and staff on a daily basis.
• Fosters teamwork and acts as a role model using a consistent, approachable demeanor and clearly articulating expectations.
• Has responsibility and accountability for employee relations and goals/actions of the department.
• Conducts interviews and selects the best candidates for open positions.
• Responsible for setting work schedules, including training of new hires on policy and procedures.
• Ensure guest inquiries and concerns are handled professionally and resolved to achieve high guest satisfaction.
• Responsible for setting and maintaining the budget for the department.
• Monitor labor, operational expenses, inventory, and purchasing to meet budget and financial goals.
• Review reports and performance metrics to improve efficiency, control costs, and support occupancy and revenue objectives.
• Monitors equipment, utilities, consumption and performance of employees.
• Maintain adequate staffing levels and adjust schedules as business needs change.
• Oversee departmental equipment, supplies, keys, and amenities, ensuring proper inventory control and accountability.
• Enforce company policies, OSHA regulations, and safety standards while maintaining emergency procedures and equipment.
• Identify, report, and follow up on maintenance, safety, and operational issues.
• Develop and implement energy conservation and efficiency initiatives that bring awareness and ensure compliance with all safety standards.
• Prepare operational reports, business correspondence, and departmental documentation.
• Lead department meetings, participate in training programs, committees, and special projects, and assist with company initiatives.
• Maintain a professional, positive, and guest-focused presence while serving as a role model for the team. 

• 5+ years of cleaning, housekeeping, or EVS experience.
• 2+ years of supervisory or leadership experience.
• Strong leadership, communication, and organizational skills.
• Experience hiring, training, coaching, and developing employees.
• Ability to manage budgets, labor costs, inventory, and purchasing processes.
• Strong problem-solving and decision-making skills.
• Project management experience preferred.
• Proficiency with Microsoft Office applications.
• College degree preferred.
• Must be at least 21 years old.
• Proficient in English verbal and written in a professional manner.  

• Prior professional cleaning experience preferred.  

  ADDITIONAL REQUIREMENTS

• Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as bending, stooping, kneeling, climbing, and ascending/descending stairs.  
• Work in a fast-paced environment handling multiple tasks under time constraints.  
• Must be able to lift up to 70 lbs and handle sensitive staff and guest situations in a timely manner.  
• Must be able to push, pull, and lift furniture (e.g., mattresses, tables, chairs, lamps).  
• Must tolerate required PPE (gloves, safety glasses/goggles, etc.) and safely operate motorized equipment.  
• Ability to work in a smoking and pet-friendly environment  
• Flexible to work various shifts, weekends, and holidays.  
• Must be able to create written and financial reports.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Ability to perform line-level duties during emergencies or operational needs.
• Presents oneself as a credit to Caesars Entertainment Company and encourages others to do the same.