Customer Care Specialist Sea Logistics
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
For our office in the vibrant heart of Rotterdam, we are looking for a dedicated Customer Care Specialist to join our Sea Logistics team. In this role, you will take ownership of your own customer portfolio, including strategic key accounts, and act as the main point of contact for all customer needs. Your mission is to ensure exceptional service quality, strengthen relationships, and deliver solutions that drive customer satisfaction and business success.
How you create impact
- Manage daily interactions with your customers and serve as their first point of contact for all inquiries
- Qualify, monitor, and delegate customer orders to the Operational Care Centre for execution
- Collaborate closely with internal teams to continuously improve customer experience and implement necessary actions
- Provide proactive solutions for delivery issues and offer consultancy on market developments and shipping conditions
- Monitor KPIs, analyze data, and develop improvement measures; participate in QBR/MBR meetings with the customers
- Request prices, prepare quotations, suggest new routes, and manage changes in shipping processes
What we would like you to bring
- Solid experience in a similar role in freight forwarding, ideally in sea logistics
- Strong communication skills and ability to build trusted relationships with customers and internal stakeholders
- Proactive, solution-oriented mindset with resilience in challenging situations
- Excellent organizational skills with the ability to prioritize and multitask in a fast-paced environment
- Fluent in English; Dutch proficiency is a strong advantage
- Basic knowledge of MS Office and confidence in using digital tools
What's in it for you
In addition to a competitive salary, we also offer a travel allowance and good pension scheme. You will have 24 vacation days and 3.5 atv days and you have the option to buy additional days. We work in a flexible working schedule whereas your private life- work balance is optimal, including the possibility to work via home one day per week. You will start with an annual contract, and if everyone is satisfied, resulting in a permanent employment afterwards. Kuehne + Nagel is a good and reliable company, therefor a VOG is requested at the start.
#LI-SD2
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.