Service Desk Specialist (Melbourne, VIC, AU)

Skip to main content Locations Join Talent Community About WorkJam Search by Keyword   Clear Locations Join Talent Community About WorkJam Language English (United States) Français (Canada) View Profile Employee Login Search by Keyword   Clear Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Service Desk Specialist Apply now » Date: Jun 26, 2026 Location: Melbourne, VIC, AU Company: WorkJam, Inc. WorkJam is the world’s leading digital frontline workplace, connecting the entire deskless workforce to work in perfect harmony. WorkJam solves the most common problems faced by global frontline enterprises through scheduling tools, task management, communication, and learning – all within a single app!   We’re proud of our dedicated teams who are making a difference for millions of frontline employees, which led us to be recognized as the 2024 World Future Award winner for Innovation in Workforce Management, among other accolades.   Perks of joining WorkJam: Competitive salary and benefits package 4 weeks’ vacation plus personal time off Contribution to your retirement/pension plan A flexible work environment that supports a healthy work/life balance Generous employee referral bonus of $4,000   At WorkJam, our core values are lead from the front, make a difference, unify, respect and include. WorkJam is a high growth global organisation with operations in North America, Europe, and Australia with our head office based in Montreal. Learn more at WorkJam.com Your role as a Service Desk Specialist We’re looking for somebody to join our fast-growing support team who will assist with supporting our various customers worldwide. As a Service Desk Specialist at WorkJam you will interact directly with customers through the ticketing system, via Email, and over the phone while receiving and responding to their incidents and requests.   You will perform hands on technical troubleshooting and document detailed tickets while identifying and providing creative workarounds wherever possible. Understanding the unique needs of each customer will play a vital role in your ability to assign priorities and actively follow up with support teams while providing updates to customers.   In our Agile and fast-paced environment you will be continuously interacting and consulting with team members company-wide to solve complex problems and provide insight on new features. You will also participate and contribute to projects and activities in alignment with the departmental and company goals.   What you’ll be doing: Become an expert on the capabilities of WorkJam software and apply this knowledge to resolve customer reported incidents and requests. Monitor the incoming customer contacts and provide timely responses, regular updates, and complete resolutions. Document well detailed tickets for customer reported incidents and requests. Find creative workarounds to meet customer needs. Work directly with the development teams to ensure customer issues are resolved. Identify, Categorize, and Communicate priorities to the development and management teams. Contribute to the growth and success of the team by identifying process gaps and brining new ideas to the table. Work towards departmental and company goals   What we’re looking for: 3+ years in a customer support role. Excellent customer service and troubleshooting skills. Experience working with Software or IT Implementations. Experience providing remote support for end users and systems. Available for scheduled on-call shifts on a rotational...