Essential Responsibilities:
- Ensure the Healthcare AR Follow-Up workflow platform is functioning as intended by monitoring system performance and validating automated processes.
- Analyze workflow and operational data using historical trends and established standards to identify discrepancies and confirm expected outcomes.
- Investigate root causes of system or process issues and deliver actionable insights to improve accuracy, efficiency, and reliability.
- Report on automation performance, process effectiveness, and efficiency gains; use data to continuously refine workflows.
- Partner cross-functionally with operations, product, and engineering teams to support adoption and drive continuous improvement.
- Facilitate team-level training, workflow enablement, and adoption of automation tools and processes.
- Lead and manage recurring meetings, track action items, and ensure structured follow-up on key initiatives.
- Assess user feedback and develop data-driven, actionable improvement plans.
Required Skills:
- Proficiency in Excel, SQL, and Power BI (or similar BI/analytics tools) for data analysis and visualization.
- Strong SQL and querying skills to extract, validate, and analyze workflow and system data.
- Experience with healthcare systems, including operating systems, payor portals, and EHR platforms.
- Knowledgeable with healthcare integration (HL7, FHIR)
- ·Proficiency in PowerPoint and presentation development.
- Must be willing to travel 25%
Education Level:
- Background in backend operations.
- 2–5 years of hospital revenue cycle experience or relevant healthcare ecosystem experience
- Must be willing to travel up to 25%
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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