Site Support Technician- Plano Texas

Job Description:

Essential Job Functions:

• Escorting of vendors and customers
• Interface with requestors via phone call, instant messaging, email, and other DXC interface tools.
• Review data center access requests to ensure compliance to DXC Technology processes
• Create and maintain documentation related to site specific activities performed including processes and procedures.
• Support DXC Technology Data Center IT equipment installation and removal planning activities.
• Participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure builds
• Support DXC Technology’s Service Management process and procedures including performing activities in the designated DXC Technology tools and ticketing systems.
• Perform physical inspection and collection of information related to IT equipment within the data center white spaces, storage rooms, loading docks, and other locations onsite in the facilities as documented.
• Perform shipping/receiving functions including but not limited to receipt and shipping at facility loading dock or other facility entrance, packing/unpacking of materials, movement of materials and equipment to/from data floor or storage location.
• Mount/dismount of media, recording of all media movements, shipping activities, destructions, and offsite vaulting activities within DXC provided tools.
• Installation and Removal of IT equipment
• Basic device configuration and OS Loads
• Basic troubleshooting and repair of IT equipment failures
• Physical installation and removal of patch cabling, and cabling components, and related material
• Test all cable pathways end to end before completion of change or incident records in accordance with DXC Technology standards
• Physical removal of patch cabling, cabling components, cable infrastructure and related material.
• Perform visual inspection of equipment as requested to provide DXC Technology with information regarding cabling, port availability, and network connections
• Cable troubleshooting and repair

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 2+ years of relevant work experience
• Proven experience in infrastructure technology analysis
• Proficiencies in data analysis and problem-solving
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• Good interpersonal skills to work with customers and other unit personnel
• Good analytical and problem-solving skills
• Good communication skills
• Good time management and organizational skills
• Ability to resolve hardware and equipment problems

Requirements:

• Able to work holidays as required
• Able to work night shift position working 12-hour shifts, 6 PM - 6 AM Thu - Sat nights and a 6-hour shift on Wed night.
• Ability to be on call after hours
• Able to lift 50 lbs.
• U.S. Citizenship is required due to the nature of the work and to obtain the required security clearance

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.