Performs regular administration and conducts standard performance trend analyses and manages server capacity. Performs system configurations and backups independently. Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack. Deploys enhancements to improve the performance, reliability, and security of systems and environments. Resolves complex, critical customer system issues and implements and documents technical solutions. Implements disaster recovery solutions.
Education and/or Experience:
8 years of experience in computer network administration, database management, systems architecture, systems administration, or related field
OR
Bachelor's Degree in information technology, computer science, engineering or related field AND 4 years experience in computer network administration, database management, systems architecture, systems administration, or related field
OR
Master’s Degree in information technology, computer science, engineering or related field AND 2 year experience in computer network administration, database management, systems architecture, systems administration, or related field.
Job Skills:
Same skills at prior level plus;
Operating Systems Demonstrated ability in or knowledge of operating systems, including installing, upgrading, and troubleshooting various operating environments.
Performance Tuning Demonstrated ability in or knowledge of performance tuning, including optimizing system or application performance and using relevant tools and techniques.
Systems Integration Demonstrated ability in or knowledge of systems integration, including describing, supporting, or overseeing technology integration projects.
Technical Writing Demonstrated ability in or knowledge of technical writing, including developing and maintaining accurate technical documentation.
Troubleshooting Demonstrated ability in or knowledge of troubleshooting, including diagnosing and resolving issues across various technical domains.
Cloud Computing Demonstrated ability in or knowledge of cloud computing, including deploying, managing, and securing cloud environments and applications.
Scripting Languages Demonstrated ability in or knowledge of scripting languages, including writing and maintaining scripts to improve system efficiency.
Preferred Job Qualifications
Education and/or Experience:
9 years of experience in computer network administration, database management, systems architecture, systems administration, or related field
OR
Bachelor's Degree in information technology, computer science, engineering or related field AND 5 years of experience in computer network administration, database management, systems architecture, systems administration, or related field
OR
Master’s Degree in information technology, computer science, engineering or related field AND 3 years of experience in computer network administration, database management, systems architecture, systems administration, or related field.
Job Skills:
Oracle Product Knowledge Demonstrated knowledge of Oracle products and the ability to educate customers on their effective use.
System Installation & Configuration – Software Administration, Installation and Configuration, Identity & Access Management:
- Monitors and maintains operating systems to ensure effective installation and performance.
- Administers middleware products in environments.
- Supports the deployment, maintenance, and operation of internal applications as needed.
- Performs regular administration and conducts standard performance trend analyses and manages server capacity to ensure service performance meets standards.
- Leverages working knowledge of application monitoring tools to ensure efficiency.
- Installs and configures servers, cloud infrastructure, and all software and environments.
- Performs system configurations and backups independently to ensure optimization of server infrastructure.
- Supports hardware maintenance, auditing, installation, and provisioning as necessary.
- Collaborates with internal technical experts and third-party vendors to resolve integration challenges.
- Administers access privileges in the identity and access management system to ensure accurate access to IT resources.
- Monitors user activity in the identity and access management system and reports on system activity.
- Learns to provision access management systems.
Service Lifecycle Management – Batch Processing, System & Security Maintenance:
- Monitors the batch process to ensure the updates are applied and triages any issues that arise.
- Implements batch management using different work schedulers to configure jobs and job streams, define dependencies, and report job performance.
- Ensures scheduling and budgets of batch monitoring services comply with Service Level Agreements (SLA).
- Follows existing procedures to provide assurance that compute and storage devices are secure.
- Maintains privileged accounts/secrets integrity of systems and compute and file system security for the compute and storage environment.
- Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies.
- Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack.
- Deploys enhancements to improve the performance, reliability, and security of systems and environments.
Incident Management & Support
- Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.
- Collates incident-based data for team metrics and key performance indicators (KPIs) by assisting with system and network incidents to identify patterns, root causes, and solutions.
- Participates in incident review meetings to provide feedback for operational performance and solution implementation.
- Partners with third party vendors and cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to drive collaboration for implementation and/or resolution for high-severity incidents, risks, or migrations.
- Investigates standard system issues and triages high-severity incidents by implementing Corrective and Preventative Action plans (CAPA) as instructed.
- Coordinates escalated support cases by collaborating with internal technical teams and third party vendors to drive issue resolution for a wide range of production environment problems (e.g., immense growth, scaling, leveraging the cloud, extremely high performance, high availability requirements).
- Proactively monitors the production environment by checking system error logs, monitoring ticket queues, and consulting with other teams involved in maintaining the environments.
- Leverages working knowledge of systems to perform backup, restore, and disaster recovery processes.
- Participates in disaster recovery drills to ensure preparedness and compliance.
- Implements disaster recovery solutions to ensure preparedness and regulatory compliance.
Communication & Documentation – Technical Communication:
- Communicates technical information to both technical and nontechnical personnel.
- Serves as a technical liaison and provides domain-specific expertise to cross organization projects, programs, and activities.
- Maintains documentation on ticket updates, code contributions, infrastructure, configurations, processes, and procedures (e.g., Disaster Recovery plans, Standard Operating Procedures, Corrective and Preventative Action Plans).
Cloud Infrastructure Support:
- Collaborates with DevOps and Site Reliability Engineer (SRE) teams to provide support for large-scale infrastructure.
- Implements continuous integration and continuous deployment (CI/CD) pipelines independently.
- Performs patching and version upgrades independently to support cloud infrastructure.
Automation:
- Supports Workload Automation tools through design support, administration, and optimization efforts.
- Troubleshoots issues with automation tools, agents, and other connectivity to 3rd party applications.
- Maintains and supports cloud technologies.
Qualifications
- 8 years of experience in computer network administration, database management, systems architecture, systems administration, or related field
- Demonstrated ability in or knowledge of operating systems, including installing, upgrading, and
troubleshooting various operating environments. - Demonstrated ability in or knowledge of performance tuning, including optimizing system or application performance and using relevant tools and techniques.
- Demonstrated ability in or knowledge of systems integration, including describing, supporting, or
overseeing technology integration projects. - Demonstrated ability in or knowledge of technical writing, including developing and maintaining accurate technical documentation.
- Demonstrated ability in or knowledge of cloud computing, including deploying, managing, and
securing cloud environments and applications. - Demonstrated ability in or knowledge of scripting languages, including writing and maintaining scripts to improve system efficiency.
#LI-DNI
Minimum Job QualificationsEducation and/or Experience:
8 years of experience in computer network administration, database management, systems architecture, systems administration, or related field
OR
Bachelor's Degree in information technology, computer science, engineering or related field AND 4 years experience in computer network administration, database management, systems architecture, systems administration, or related field
OR
Master’s Degree in information technology, computer science, engineering or related field AND 2 year experience in computer network administration, database management, systems architecture, systems administration, or related field.
Job Skills:
Same skills at prior level plus;
Operating Systems Demonstrated ability in or knowledge of operating systems, including installing, upgrading, and troubleshooting various operating environments.
Performance Tuning Demonstrated ability in or knowledge of performance tuning, including optimizing system or application performance and using relevant tools and techniques.
Systems Integration Demonstrated ability in or knowledge of systems integration, including describing, supporting, or overseeing technology integration projects.
Technical Writing Demonstrated ability in or knowledge of technical writing, including developing and maintaining accurate technical documentation.
Troubleshooting Demonstrated ability in or knowledge of troubleshooting, including diagnosing and resolving issues across various technical domains.
Cloud Computing Demonstrated ability in or knowledge of cloud computing, including deploying, managing, and securing cloud environments and applications.
Scripting Languages Demonstrated ability in or knowledge of scripting languages, including writing and maintaining scripts to improve system efficiency.
Preferred Job Qualifications
Education and/or Experience:
9 years of experience in computer network administration, database management, systems architecture, systems administration, or related field
OR
Bachelor's Degree in information technology, computer science, engineering or related field AND 5 years of experience in computer network administration, database management, systems architecture, systems administration, or related field
OR
Master’s Degree in information technology, computer science, engineering or related field AND 3 years of experience in computer network administration, database management, systems architecture, systems administration, or related field.
Job Skills:
Oracle Product Knowledge Demonstrated knowledge of Oracle products and the ability to educate customers on their effective use.