This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Client Success Strategist, Enterprise Accounts based in United States.
This role sits at the intersection of enterprise account management, strategic advisory, and data-driven client success, focused on helping large enterprise customers unlock maximum value from an AI-powered commerce and consumer insights platform. The Senior Client Success Strategist will own a portfolio of key enterprise accounts, driving long-term growth, renewals, and expansion through deep relationship management and proactive opportunity identification. You will act as a trusted advisor to senior stakeholders, translating product capabilities and performance data into clear business value. The role requires a strong mix of commercial acumen, analytical thinking, and consultative communication. You will collaborate closely with cross-functional teams to ensure customer outcomes are achieved and continuously improved. This is a highly visible, relationship-driven role in a fast-paced, innovation-focused environment where customer impact is the primary measure of success.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Client Success Strategist, Enterprise Accounts based in United States.
This role sits at the intersection of enterprise account management, strategic advisory, and data-driven client success, focused on helping large enterprise customers unlock maximum value from an AI-powered commerce and consumer insights platform. The Senior Client Success Strategist will own a portfolio of key enterprise accounts, driving long-term growth, renewals, and expansion through deep relationship management and proactive opportunity identification. You will act as a trusted advisor to senior stakeholders, translating product capabilities and performance data into clear business value. The role requires a strong mix of commercial acumen, analytical thinking, and consultative communication. You will collaborate closely with cross-functional teams to ensure customer outcomes are achieved and continuously improved. This is a highly visible, relationship-driven role in a fast-paced, innovation-focused environment where customer impact is the primary measure of success.
Accountabilities:
- Own and grow a portfolio of enterprise accounts, typically 5–10 clients, ensuring long-term retention, renewal, and expansion through proactive relationship management and strategic account planning.
- Serve as the primary point of contact for senior stakeholders, building trusted advisory relationships and responding to client needs with speed, clarity, and professionalism.
- Identify growth opportunities within existing accounts by aligning platform capabilities with client business objectives and roadmap priorities.
- Lead regular business reviews, quarterly strategy sessions, and executive presentations that translate performance data into actionable insights and compelling value narratives.
- Monitor account health, engagement, and performance metrics to proactively address risks and uncover opportunities for increased adoption and revenue growth.
- Collaborate with internal teams across product, sales, and customer success to ensure seamless delivery and alignment on customer outcomes.
- Represent the organization at industry events and client engagements, leveraging strong relationships to generate referrals and expand business opportunities.
- 3+ years of experience in enterprise client success, account management, or similar roles managing recurring revenue relationships in a SaaS or technology environment.
- Proven track record of building and maintaining long-term, trusted relationships with senior stakeholders in large enterprise organizations.
- Strong consultative communication skills with the ability to simplify complex technical or data-driven concepts for diverse audiences.
- Highly analytical mindset with the ability to interpret data, identify trends, and translate insights into strategic recommendations.
- Strong project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience working with complex, data-driven or technical products is strongly preferred.
- Self-driven, proactive, and comfortable taking ownership of outcomes with a strong focus on customer success and business impact.
- Competitive salary with performance-based incentives
- Comprehensive healthcare coverage (medical, dental, and vision)
- Flexible remote work environment
- Paid time off and parental leave policies
- Retirement savings plan (e.g., 401k)
- Professional development and learning opportunities
- Exposure to enterprise-scale clients and innovative AI-powered commerce solutions
- Inclusive, collaborative, and growth-oriented work culture