Housekeeping Supervisor - (Pre-Opening) Waldorf Astoria Kuala Lumpur

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Housekeeping Supervisor, you’re not just leading the hotel’s housekeeping function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Supervise and coordinate Room Attendants to ensure guest rooms and public areas meet hotel brand cleanliness and quality standards.
• Conduct daily shift briefings and assign work fairly among team members.
• Inspect guest rooms, suites, VIP rooms, and public areas to ensure cleanliness, maintenance, and proper setup.
• Monitor housekeeping supplies, amenities, equipment, and monthly inventory, reporting shortages, damages, or defects.
• Create and follow up on maintenance requests to ensure timely resolution of room and facility issues.
• Handle guest requests and housekeeping-related concerns promptly and professionally.
• Prepare operational reports, including room discrepancies, maintenance issues, and housekeeping records.
• Ensure compliance with hotel safety, security, and standard operating procedures.
• Oversee Lost & Found procedures, laundry follow-up, key control, and proper shift handover.
• Patrol assigned areas before the end of each shift to ensure cleanliness, security, and readiness for the next operation.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Extensive experience in housekeeping management, preferably in a 5-star hotel.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a commitment to quality.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Proficiency in budgeting and financial management.