Senior Technical Support Engineer - Enterprise Support - Linux & Database
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer - Enterprise Support - Linux & Database based in India.
This role offers the opportunity to support enterprise customers by solving complex database and infrastructure challenges in mission-critical environments.
You will act as a senior technical expert, providing advanced troubleshooting and guidance for large-scale data platforms.
The position combines deep technical problem-solving with customer engagement, incident ownership, and knowledge leadership.
You will work closely with engineering, product, and support teams to improve reliability and deliver exceptional customer outcomes.
The ideal candidate enjoys investigating complex systems, optimizing performance, and turning difficult issues into scalable solutions.
This is a high-impact opportunity for an experienced support professional who thrives in a collaborative, global technology environment.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer - Enterprise Support - Linux & Database based in India.
This role offers the opportunity to support enterprise customers by solving complex database and infrastructure challenges in mission-critical environments.
You will act as a senior technical expert, providing advanced troubleshooting and guidance for large-scale data platforms.
The position combines deep technical problem-solving with customer engagement, incident ownership, and knowledge leadership.
You will work closely with engineering, product, and support teams to improve reliability and deliver exceptional customer outcomes.
The ideal candidate enjoys investigating complex systems, optimizing performance, and turning difficult issues into scalable solutions.
This is a high-impact opportunity for an experienced support professional who thrives in a collaborative, global technology environment.
Accountabilities:
- Troubleshoot and resolve complex architectural, performance, availability, and data integrity issues within distributed database environments.
- Analyze and optimize database performance, including SQL queries, system configurations, resource allocation, and workload management.
- Own high-priority customer escalations from investigation through resolution, maintaining clear communication with enterprise stakeholders throughout the process.
- Perform detailed root-cause analysis for critical failures, document findings, and develop long-term solutions to prevent recurring issues.
- Create technical documentation, troubleshooting guides, best practices, and internal knowledge resources to improve team effectiveness.
- Mentor and support junior engineers by sharing technical expertise and improving troubleshooting capabilities.
- Collaborate with engineering and product teams to reproduce complex issues, identify product improvements, and advocate for customer needs.
- Investigate issues across cloud, infrastructure, networking, and database layers to deliver comprehensive technical solutions.
- Support enterprise deployments by applying strong knowledge of distributed systems, Linux environments, and database technologies.
- 5–10 years of experience in enterprise technical support, database administration, or similar roles focused on large-scale distributed systems.
- Strong hands-on experience managing, maintaining, and troubleshooting enterprise database environments.
- Deep understanding of database architecture concepts, including storage models, indexing, query optimization, performance tuning, and data management.
- Expert-level Linux/Unix knowledge, including command-line troubleshooting, system performance analysis, and configuration management.
- Advanced SQL skills with experience writing complex queries and analyzing database performance.
- Strong scripting abilities using languages such as Bash, Python, or Perl for automation and diagnostics.
- Experience troubleshooting cloud-based environments across platforms such as AWS, Azure, or Google Cloud.
- Familiarity with containerized environments, including Kubernetes, and shared storage technologies.
- Understanding of enterprise networking concepts, including TCP/IP, firewalls, load balancers, and secure database communications.
- Experience with security protocols such as TLS/SSL, Kerberos, and LDAP.
- Excellent analytical thinking, problem-solving skills, and ability to investigate complex technical issues.
- Strong customer communication skills with experience managing high-pressure enterprise escalations.
- Ability to mentor teammates and contribute to a culture of continuous learning.
- Experience with big data platforms, ETL pipelines, BI tools, or relevant database certifications is a plus.
- Competitive compensation package aligned with experience and expertise.
- Opportunity to work remotely within India with flexible working arrangements.
- Exposure to complex enterprise technology environments and large-scale customer challenges.
- Career growth opportunities through technical leadership, mentorship, and continuous learning.
- Collaborative global work environment with opportunities to partner with engineering and product teams.
- Inclusive workplace culture focused on respect, innovation, and employee development.
- Access to professional development resources and opportunities to expand technical expertise.
As a Senior Technical Support Engineer, you will provide advanced enterprise-level support while driving technical excellence across complex customer environments. You will be responsible for diagnosing challenging issues, improving system performance, and ensuring successful resolution of critical incidents through strong collaboration and communication.
Requirements:
The ideal candidate is an experienced technical support professional with strong expertise in databases, Linux systems, and enterprise infrastructure. You should combine advanced troubleshooting abilities with excellent communication skills and a customer-focused mindset.