Conducts end-to-end hardware installation and troubleshooting with supervision. Supports cabling validation, and problem solving to establish error free connections. Monitors, reviews, and analyzes ticket queues addressing basic incidents and escalating more complex or unresolved issues to senior technicians. Attends training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies. Begins to understand serving as a technical liaison for technical teams and provides knowledge to identify and resolve resiliency, reliability, and availability risks
Datacenter Services Operations-Break/Fix and Hardware Maintenance:-Conducts end-to-end on-site hardware installation, removing and
troubleshooting hardware without disturbing critical infrastructure, and
configurations, with supervision.-Replaces server components and upgrades servers for existing customer
base, under close supervision.
Technical Support and Trouble Shooting-Technical Support and Trouble
Shooting:-Monitors, reviews, and analyzes ticket queues and system logs and/or
console alarm error messaging assigned environments, addressing basic
incidents and escalating more complex or unresolved issues to senior
technicians.-Implements technical solutions to enhance and/or trouble the system within
Service Level Agreements (SLAs), and escalates issues that affect
maintaining the environments with guidance.
Safety and Compliance-Safety, Security, Compliance, and
Documentation:-Learns and follows all established Standard Operating Procedures (SOPs)
/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring
all work stays in sync with site rules, colocation vendor and/or data center
site rules, and signs-off.-Follows implemented required security controls.-Ensures compliance with health and safety guidelines (including personal
protection equipment, site access, or specific data site compliance) during
on-site work at customer locations and at office, within defined scope.
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $25.82 to $50.43 per hour; from: $53,700 to $104,900 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1