Manager, Merchant Insights

Manager, Merchant Insights LocationLondonEmployment TypeFull timeLocation TypeOn-siteDepartmentAll cost centresCompany DescriptionWe’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.As Manager, Merchant Insights (12-Month Fixed-Term Contract), you will own our buyer insights programme, bringing together customer feedback, research, and market intelligence to build a deeper understanding of the merchants we serve. Your work will shape product marketing, influence strategic decisions, and ensure the voice of the buyer is reflected across the business.This role sits at the intersection of Product, Commercial, and Marketing. You will lead research and insight programmes that help internal teams make better decisions, influencing everything from product roadmaps and messaging to external campaigns and thought leadership.This is a hands-on and strategic role focused on execution, analytical precision, and impact. You will be turning complex research and data into actionable recommendations, using your exceptional storytelling skills to drive better business outcomes globally.How You’ll Make an ImpactOwn the Buyer Insights Programme: Lead Checkout.com's buyer insights programme, developing research that helps the business better understand merchant needs, behaviours, perceptions, and future priorities.Champion the Voice of the Buyer: Own customer listening programmes, including the company-wide NPS programme, event feedback, and other feedback channels. Bring together multiple sources of insight to identify trends, opportunities, and areas for improvement.Inform Product Strategy: Analyse customer feedback and research to uncover themes that help inform product priorities, roadmap discussions, and the overall customer experience.Shape Product Marketing: Deliver insights that strengthen product positioning, messaging, campaigns, thought leadership, and commercial enablement. Ensure our marketing reflects what matters most to buyers.Lead Strategic Research: Manage research initiatives that deepen our understanding of enterprise buyers, emerging industry trends, and the future of digital commerce. Support the development of buyer personas and audience segmentation.Build Insight Capabilities: Improve how buyer knowledge is captured, organised, and shared across the business, including maintaining AI-enabled research repositories and introducing new approaches to insight generation.Partner Across the Business: Collaborate closely with Marketing, Product, Commercial, and Operations to ensure buyer insights are embedded in decision-making across the organisation.Turn Insight into Action: Create executive-ready reports, presentations, and recommendations that help stakeholders make informed decisions and drive better business outcomes.What We’re Looking ForResearch and Insights Experience: Proven experience leading research programmes or insight initiatives within technology, fintech, SaaS, or payments.Strong Research Skills: Comfortable designing and managing qualitative and quantitative research, including surveys, interviews, feedback programmes, and strategic research...