Field Service Engineer I
This position is responsible for providing installation, calibration, maintenance, repair, validation, and support services for IVF customers across North America under guidance.
Performs field-based equipment service and installation activities following established procedures. Builds technical competency across supported products and utilizes D365 CRM for service documentation.
Obtain certifications to install and service assigned IVF equipment
Perform equipment installations following standard procedures
Perform routine service, maintenance, calibration, and validation tasks
Provide basic technical support to customers and sales teams
Assist in troubleshooting and repair activities
Maintain accurate paperwork and device history records in D365
Support workshops and trade shows (setup and teardown)
Manage travel logistics and expense reporting
Participate in training and team meetings
Perform other duties as assigned
Travel: Travel:
Up to 90-100%
Work Environment:
- Lifting of 50 lbs is common
- Contact with household cleaners
Basic understanding of medical device service
Foundational knowledge of microscopy and lab environments
Ability to follow procedures and work under guidance
Basic troubleshooting skills (electrical and mechanical)
Strong organizational and communication skills
Familiarity with MS Office; CRM exposure preferred
Passing of background check, which may include verification of prior employment, criminal conviction history, educational and driving records.
Experience:
- Experience in Medical Equipment Field Service or Service and Repair preferred.
- CRM business system operation.
Education:
- Bachelor’s Degree in a related technical discipline or equivalent experience.
- Biomedical Equipment education a plus
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.acquisition@coopersurgical.com.
As an employee of CooperSurgical, you'll receive a competitive total compensation plan. Your recruitment team will be able to share more information about any variable pay opportunity and benefit package that accompanies this role. The good faith estimate of the salary range for this role is $59,756 to $79,675. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.