Position Summary
The Fieldwork Support Manager is responsible for managing the execution of quantitative and qualitative healthcare market research fieldwork. This role partners closely with account teams, vendors, and internal stakeholders to ensure that studies are feasible, delivered on time, within budget, and to quality standards. The Fieldwork Support Manager provides consultative guidance, develops custom recruitment solutions, supports operational efficiency, and contributes to team development across onshore and offshore resources.
Key Responsibilities
Fieldwork & Study Execution
Manage end‑to‑end fieldwork for quantitative and qualitative studies, ensuring timelines, quotas, and quality standards are met.
Oversee healthcare research projects involving HCP and patient recruitment.
Monitor live fieldwork and recruitment pacing; identify risks and recommend course corrections.
Conduct feasibility assessments across study types, audiences, and methodologies.
Vendor & Financial Management
Manage relationships with sample and recruitment vendors.
Review, negotiate, and manage vendor pricing to ensure cost control.
Track spend and support invoice-to-purchase-order reconciliation.
Consultative Partnership
Serve as a trusted fielding advisor to account teams and stakeholders.
Provide consultative guidance concerning optimal fielding strategies, trade‑offs, feasibility risks, and timelines.
Design and execute custom recruitment approaches for hard‑to‑reach audiences or accelerated timelines.
Team & Capability Development
Train, coach, and support junior staff and/or offshore teams.
Ensure adherence to fielding best practices, processes, and quality expectations.
Minimum Qualifications
Bachelor’s degree required.
Advanced English proficiency, both written and oral.
Minimum 5 years market research experience, including hands-on responsibility for managing fieldwork execution.
Experience in healthcare market research, with direct exposure to HCP and patient recruitment.
Minimum of 2 years performing feasibility assessments across a range of study types and target audiences.
Strong operational, organizational, and problem-solving skills, with the ability to manage multiple studies simultaneously.
Basic SQL proficiency, with experience querying, reviewing, and validating data for feasibility analysis, recruitment tracking, or quality assurance.
Preferred Qualifications
Proven expertise in vendor management, including pricing negotiations and cost control.
Demonstrated consultative leadership, with the ability to guide account teams and stakeholders concerning optimal fielding strategies, trade-offs, and risk mitigation.
Track record of developing custom recruitment solutions for hard-to-reach audiences or aggressive timelines.
Experience training, coaching, or overseeing junior staff and/or offshore teams.
Familiarity with online survey platforms (ConfirmIT/Decipher) and digital data collection tools.
Experience creating and enforcing SOPs in a growing or evolving organization.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.