Customer Renewals Specialist

Skip to main contentSign InCustomer Renewals Specialist page is loadedCustomer Renewals SpecialistApplylocationsUS CA San Jose - River Oaks Pkwytime typeFull timeposted onPosted 30+ Days Agojob requisition idJR1348About Us:Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.Our opportunity:As a Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you'll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you'll be responsible for managing and negotiating complex, high-value renewal contracts (typically $3M–$5M), working with senior business and technical stakeholders. Your background in renewals owning and driving renewal outcomes for a portfolio of enterprise accounts, particularly within the SaaS or subscription space, will set you up for success. If you're ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!Who you’ll report to: This role reports to Sr. Manager, Customer RetentionLocation: San Jose, CA Office- 3 to 4 days in officeYou’ll make an impact by being responsible for:Meeting or exceeding assigned objectives and quotas for renewal businessWorking closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retentionWorking closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on trackIdentifying "at-risk" renewal clients early in the cycle and defining and addressing issues inhibiting a successful, timely renewalEducating and effectively communicating the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accountsMaintaining, updating, and managing all Salesforce.com renewal opportunitiesYou will be a great fit if you have: 4+ years of Renewal or Customer Retention experienceExperience in pricing and negotiating enterprise-sized contractsExperience using Salesforce.com as CRM requiredSoftware Sales experience; SaaS or subscription sales is preferredExperience and knowledge of AI, Automation, and/or APA preferredYou excel in these key competencies: High problem-solving ability to learn and adapt quickly, while being a self-starterTeam-oriented with the ability to succeed in an entrepreneurial environmentCommitted, enthusiastic, and coachable with a desire to thrive in a sales environmentStrong presentation and communication skills (verbal, written, and listening)Drive, conscientiousness, and perseverance to conduct outbound sales contacts dailyThe on-target earnings (base salary + on-target incentives) for this position is $120,000 - $150,000 a year. The salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors.  This position is also eligible for equity and a full range of medical and other benefits.Ready to Revolutionize Work? Join Us.This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere.  Join us and discover the many ways that you can have an impact, achieve your potential, and go be great. Job Segment/Keywords: SaaS, Enterprise, Agentic Process Automation, Customer Retention, Renewal,...