Job Summary:
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
We are looking for a talented Service Administrator to join our team in (Avondale, AZ).
You will make an impact in the following ways:
• Serve as the first point of contact for customers by phone and in-person, developing strong customer relationships and delivering a positive service experience
• Assess customer needs, gather service information, and create accurate work orders in service management systems
• Provide customers with updates regarding service status, repair progress, and completion timelines
• Maintain accurate customer, equipment, and service documentation to support service operations
• Utilize computer systems and service tools to capture service details, track work activities, and maintain records
• Work closely with technicians and internal teams to support troubleshooting, service coordination, and timely resolution of customer concerns
• Support warranty processes by collecting required information, verifying documentation, and assisting with claim submissions
• Follow company Health, Safety & Environmental policies and contribute to a safe and professional branch environment
In order to be successful in this role you will need the following:
• High school diploma or equivalent with significant customer service, administrative, or service-related experience
• Strong customer focus with the ability to build trusted relationships and deliver customer-focused solutions
• Excellent communication skills with the ability to interact professionally with customers, technicians, and internal teams
• Strong organizational skills with the ability to manage multiple priorities, service requests, and documentation requirements
• Proficiency with multiple computer programs, service management systems, and Microsoft Office applications
• Ability to create and maintain accurate service documentation, customer records, and work order information
• Ability to understand customer concerns, gather technical information, and support troubleshooting processes
• Familiarity with warranty processes, service documentation, invoicing, or claims administration is preferred
• Ability to manage customer concerns and resolve issues professionally while maintaining positive relationships
Must be proficient on a multitude of different computer programs.
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as retirement savings plans, medical/dental/life insurance, health savings account, paid time off, professional development opportunities, and a full complement of personal and professional benefits.