Customer Success Account Manager
Adobe | Global Business Direct | Hybrid
About Adobe
Adobe gives everyone — from emerging creators to global enterprises — the tools to design and deliver exceptional digital experiences. We believe the next great idea can come from anywhere, and we're building a team that reflects the diversity of the world we serve.
About the Team
Adobe's Global Business Direct (GBD) is a modern inside sales organization of 250+ digital sellers, powered by data science and integrated directly with Adobe.com's digital marketing funnel. We don't just react to leads — we predict the next best action using customer behavioral and demographic signals to drive meaningful revenue outcomes.
The Opportunity
As a Customer Success Account Manager (CSAM), you'll own a defined patch of Adobe's SMB customers across North America. Your focus will be growing those accounts through strategic upsell and cross-sell of Adobe's Digital Media solutions — Creative Cloud and Document Cloud. You'll be the trusted advisor who helps customers get real value from their products and guides them to the right resources when they need support.
What You'll Do
Build value-based relationships with new and existing North American SMB customers through consultative phone and email outreach
Identify and prioritize accounts with the highest propensity to expand, using CRM data, LinkedIn, ZoomInfo, and purchase history
Drive upsell and cross-sell of Adobe's Digital Media portfolio, including Adobe Sign, Substance, Stock, and Frame.io
Execute on Marketing Qualified Leads (MQLs) within defined SLAs to maximize revenue impact
Manage your opportunity pipeline with accuracy, providing weekly forecasts and progress updates to leadership
Partner with Solution Specialists to expand the footprint of Adobe's growing solution streams
Serve as a trusted point of contact for customers with Creative Cloud subscription questions, connecting them to the right support teams
What You Bring
3+ years of experience in a similar inside sales or account management role, ideally with SaaS solutions
Proven ability to manage a large SMB account portfolio and consistently hit revenue targets
A consultative, value-led selling approach — you lead with business impact, not feature lists
Excellent communication skills — clear, confident, and adaptable across email and phone
Genuine curiosity about technology and how it solves real customer problems
Strong organizational habits: reliable follow-through, accurate documentation, and sharp attention to detail
Ability to work US time zones (North American hours required)
Experience working with international or North American markets is a plus
Bachelor's degree or equivalent experience
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
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