About the Role
Carrier is seeking a Parts Sales Specialist to support our growing aftermarket business by providing excellent customer service, parts sales support, and inventory coordination. This role will work closely with domestic and overseas dealers, suppliers, and internal teams to ensure timely delivery of spare parts and exceptional customer satisfaction.
Key Responsibilities
Provide professional customer service and sales support for spare parts to domestic and overseas dealers
Respond to customer inquiries and provide accurate parts information, quotations, and order status updates
Manage and maintain spare parts inventory, including stock monitoring, inventory control, and cycle counts
Analyze inventory movement and identify slow-moving or obsolete items
Provide technical support and product guidance related to air conditioner spare parts
Coordinate with suppliers on purchase orders, delivery schedules, and shipment status
Follow up on parts availability and ensure timely delivery to customers
Prepare reports and maintain accurate records of sales transactions, inventory, and customer requests
Collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction
Qualifications
Bachelor's Degree in Business Administration, Engineering, Logistics, Supply Chain, or related field
2–5 years of experience in customer service, sales support, parts administration, inventory management, or related functions
Experience in HVAC, air conditioning, spare parts, or technical products is preferred
Strong communication and customer service skills
Good coordination and problem-solving abilities
Proficient in Microsoft Office applications (Excel, Word, PowerPoint)
Knowledge of inventory management systems or ERP/SAP is an advantage
Good command of English communication
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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