Coordinator, NetSuite PMO & Project Operations

Fime is a globally recognised international player providing deep expertise across digital payments, mobility services, and digital identity. We work with leading organisations worldwide to solve complex challenges, identify emerging opportunities, and future-proof their strategies.
 
Our team of 900+ experts operates in over 20 locations around the globe, delivering solutions that support millions of transactions every day, across global markets. What sets us apart is our values: we are curious, creative, and highly collaborative, with a strong commitment to integrity - we do the right thing for our clients, our people, and our shareholders.
 
At Fime, the work is varied and intellectually stimulating. No two days are the same, and you will be surrounded by smart, engaged colleagues who value learning and continuous improvement.
 
Consult Hyperion – Consulting by Fime:
Following the acquisition of Consult Hyperion in 2024, the consulting arm of Fime is now Consult Hyperion. Consult Hyperion’s mission is to provide subject matter expertise in the fields of Payments, Smart Mobility, Business Consulting and Digital Identity, in line with Fime’s existing services.
 
Today, Consult Hyperion supports clients around the world through its team of more than 100 consultants and contractors, combining consulting, market insight, and deep domain expertise.
 
MISSION
As a Coordinator, Project Operations & NetSuite PMO, you will support Consulting project managers, the COO and Financial Controller in ensuring that NetSuite Projects are consistently updated, accurately maintained and effectively used as the single source of truth for project delivery, financial monitoring, resource planning and operational reporting.
 
You will bridge between project delivery, finance and operations by supporting project setup, monitoring project health, coordinating staffing forecasts, maintaining dashboards and triggering required actions based on NetSuite data, AI-agent insights and PM inputs.
 
You will collaborate on improving project data quality, strengthening financial visibility and supporting the adoption of NetSuite across Consulting.
 
ACTIVITIES

• NetSuite project setup & data quality. Support PMs in creating and configuring projects in NetSuite; ensure consistency of project structures, tasks, billing schedules, customers, rates, resources and financial parameters, validating against approved templates and governance rules.
• Maintain high quality project data. Proactively identify missing, inconsistent or incorrect project data, coordinate corrections with PMs, Finance, Order to Cash and IT, provide hands on support for updates, and maintain simple checklists and guidance for recurring project scenarios.
• Monitor project health. Track project status, budget consumption, planned vs. actual effort, overdue tasks, missing timesheets and invoicing issues; prepare weekly project health checks for PMs, COO and Finance, and follow up on required updates and corrective actions.
• Support staffing forecasts & resource planning. Help PMs and managers maintain resource allocations and staffing forecasts, check consistency between workload, allocation and timelines, highlight over allocation or under utilisation, and support BU management in building forward looking capacity views.
• Dashboard building & reporting. Build and maintain operational dashboards (project health, timesheet completeness, invoicing status, data quality issues, etc.), coordinate requirements with BU management and the Financial Controller, and maintain recurring reporting packs for weekly/monthly governance reviews.
• AI agent supported monitoring. Review AI agent outputs related to NetSuite project data, validate suggested anomalies and required actions, trigger follow ups with PMs, and help improve AI agent rules by identifying recurring data issues.
• Continuous improvement & escalation. Escalate recurring pain points and simplification opportunities to the COO and system owners, contributing to the evolution of our operational processes and NetSuite usage.

JOB EXPERIENCE

• 5–7 years of experience in PMO, project operations, consulting operations, finance operations or ERP support.
• Demonstrated experience working with NetSuite (mandatory), ideally on project based organisations.
• Experience working with distributed international teams and multiple stakeholder groups (PMs, finance, operations, IT).
• Proven track record in building and maintaining operational reports and dashboards for project and financial monitoring.
• Experience supporting governance processes (weekly/monthly reviews, project health checks, resource or capacity reviews).

Nice to have:

• Experience in professional services, consulting or technology companies.
• Exposure to AI assistants / AI agents used for monitoring, anomaly detection or reporting.

 
KNOWLEDGE & SKILLS

• Bachelor’s degree in Business Administration, Finance, Engineering, Information Systems, Project Management or a related field; project management, PMO, finance operations or ERP certification is a plus.
• Strong attention to detail and a data‑quality mindset, with the ability to challenge incomplete or inconsistent data.
• Structured problem‑solving skills and strong follow‑through from issue identification to closure.
• Clear written and verbal communication, able to work effectively with senior stakeholders, PMs, finance teams and operational leaders.
• Service‑oriented and proactive, supporting busy PMs while taking initiative to drive actions and improvements.
• Ability to manage multiple priorities and recurring deadlines, distinguishing critical issues from low‑value administrative perfection.
• Experience with dashboards and reporting tools such as Power BI, Tableau, NetSuite Analytics, SuiteAnalytics or equivalent.
• Comfortable using AI assistants / AI agents to identify anomalies, summarise project status and trigger follow‑up actions.

Contract: Permanent, full‑time 
Starting date: Asap 
Location: Bangalore, India (hybrid)