OTC Collector

Skip to content IBM < Back to search results OTC Collector QUEZON CITY, National Capital Region (Manila), Philippines Administration & Technician Email X LinkedIn Apply now Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As OTC Collector, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client.  You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.  Your Roles and ResponsibilitiesEnvironmentAbility to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed. Problem solvingAccurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions. CommunicationClear and concise in oral and written communication; attentive listening focused on understanding; adjusting the style of speech to the situation and to the audience; understanding and making use of accessible communication tools.Effective cooperation with different units and teams inside and outside IBM; mutually respective and appreciating differences; building and strengthening relations; finding solutions favorable for both sides.ImpactStriving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.Per Process: 1. Order Management:a. Enter and process customer orders in the system.b. Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed creditlimits and basing on full information required.c. Coordinate with internal teams to ensure timely fulfillment.d. Ensure incorrect orders (i.e., incorrect payment terms) placed in the system arehighlighted to the client for revalidation.2. Invoicing and Billing:a. Assist in generating invoices based on completed orders.b. Verify invoice accuracy and resolve basic discrepancies.c. Ensure timely and accurate delivery of invoices to customers.3. Credit, Collections, Disputes...