Position Overview
The Director of Product Management is accountable for the strategy, performance, and evolution of the Legal Software portfolio. This role is responsible for driving customer value and business outcomes, including revenue growth, retention, and market differentiation.
This leader will shape and execute a product strategy that evolves the portfolio toward a unified, platform-based, AI-enabled SaaS ecosystem, aligning products, data, and workflows into scalable, globally consistent solutions. Partnering closely with Engineering, Design, and Go-To-Market leaders, the Director will drive product innovation, operational excellence, and measurable business impact.
Key Responsibilities
1. Product Strategy & Market Leadership
Define and evolve a clear, differentiated product strategy grounded in customer needs, market opportunities, and competitive dynamics
Establish target segments, ideal customer profiles (ICP), and value propositions
Drive product-market fit and long-term positioning of the portfolio
Translate strategy into clear product visions, roadmaps and strategic priorities,
2. Product Portfolio Performance & Commercial Impact
Drive and optimize overall product portfolio performance, including ARR growth, Net Revenue Retention (NRR), adoption, and profitability
Define and evolve pricing, packaging, and monetization strategies
Partner with Sales and Marketing to influence pipeline, bookings, and win rates
Ensure disciplined investment allocation aligned with strategic priorities and ROI
Monitor portfolio health and optimize performance through data-driven decisions
3. Customer Value & Experience Excellence
Drive deep customer insight through research, feedback and analytics to continuously improve product experience and outcomes
Ensure delivery of exceptional user experience (UX) across all products and workflows
Improve customer activation, engagement, and time-to-value across the portfolio
4. Product Development & Delivery
Lead the end-to-end product lifecycle: discovery, definition, delivery, adoption, and optimization
Partner with Engineering and Design in a strong product-engineering-design triad
Enable metrics-based product development, through OKRs, experimentation, and continuous improvement
Drive delivery speed, predictability, and quality across teams
5. AI-Enabled Innovation
Identify and prioritize high-value AI and data-driven use cases aligned to customer and business outcomes
Ensure AI capabilities are applied pragmatically to solve real customer problems and unlock measurable value
Lead experimentation, MVP development, and scaling of successful solutions
6. Platform & Ecosystem Strategy
Drive convergence toward a scalable platform architecture, reducing fragmentation and enabling reuse
Lead development of API-first capabilities, integrations, and partner ecosystems
Enable cross-product interoperability and shared services
7. Go-To-Market Alignment
Partner with Product Marketing to define positioning, messaging, and launch strategies
Ensure alignment with Sales and Customer Success on value proposition, enablement, and adoption
Support strategic deals and key customer engagements to drive growth and retention
8. Product Operating Model & Execution Excellence
Define and evolve a product operating model that governs prioritization, decision making and execution at scale
Establish clear ownership, decision rights, and prioritization frameworks
Drive organizational clarity, simplification, and execution discipline
9. Cross-Functional Leadership
Align internal functions – including Product, Engineering, Data, Content, and Commercial teams around shared goals and execution priorities
Act as a senior connector and decision-maker, removing barriers and accelerating progress
Influence executive stakeholders and contribute to broader enterprise strategy
10. People Leadership & Organizational Development
Build and lead a high-performing, international product organization
Develop product management capabilities, career paths, and leadership bench strength
Foster a culture of ownership, accountability, customer focus, and continuous learning
Promote inclusive leadership and strong employee engagement
Success Metrics
a) Business Performance
ARR growth
Net Revenue Retention (NRR)
Gross margin and profitability
b) Customer Impact
NPS / CSAT
Customer adoption and engagement
Churn and retention rates
c) Product Performance
Feature adoption and usage
Time-to-value and activation rates
Product-market fit indicators
d) Execution & Delivery
Time-to-market / cycle time
Release predictability
Experimentation velocity
e) Strategic Progress
Platform convergence and reuse
AI use case adoption and ROI
Operational efficiency and productivity gains
Required Experience & Capabilities
Proven experience in senior product leadership roles within B2B SaaS environments
Track record of owning and scaling multi-product portfolios, ideally at significant revenue scale
Strong business acumen, with demonstrated ownership of revenue, growth, and monetization outcomes
Deep expertise in modern product management practices, including agile development, discovery, and experimentation
Experience driving platform strategies, ecosystem development, and product integration
Strong understanding of data and AI application in real-world products
Demonstrated ability to lead transformation and scale operating models in complex organizations
Exceptional stakeholder management and influencing skills, including executive-level engagement
Strong analytical and data-driven decision-making capabilities
Qualifications
10+ years of progressive experience in product management, including senior leadership roles
Significant experience in enterprise SaaS or software platforms
Experience operating in global, matrixed organizations
Proven success leading cross-functional teams at scale
Bachelor’s degree required; advanced degree (MBA or equivalent) preferred
Leadership Profile
Balances strategic vision with execution rigor
Drives clarity, focus, and simplification in complex environments
Combines customer empathy with data-driven decision-making
Builds high-performing, empowered teams
Leads through influence, alignment, and accountability, not hierarchy
Demonstrates resilience and adaptability in a rapidly evolving technology landscape
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.