Tenant Experience Executive (Talent Pooling)

%HEADER_COMPANY_WEBSITE%Tenant Experience Executive (Talent Pooling)Singapore, SG%LABEL_POSITION_TYPE_FULL_TIME%Operations%BREADCRUMB_JOB_OPENINGS%Tenant Experience Executive (Talent Pooling)%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_INDEED%%BUTTON_APPLY_USING_LINKED_IN%Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan. Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality. Come enjoy the journey with us and become a Cove Superstar! Job Title: Tenant Experience Executive Job Type: Full time Reports To: Tenant Experience Manager Location: Singapore Working hours: Rotating days and hours What you’ll be doing: Facilitating a warm and welcoming check-in, particularly on weekendsAssisting Coveys with any general issues they might have to make their stay more comfortableTo be a liaison for maintenance issues between the Coveys and the appropriate departments/contractorsHandling and resolving flatmate conflicts and related issuesRedress any grievances a Covey might have using means availableAssist in planning and executing exciting community eventsLiaising with the property owner or representative when necessaryKeep constant communications with all stakeholders and regularly check in on the Covey’s wellbeingAny other duties that contribute to a better experience for our Coveys as necessaryPerform the Inventory checks after a tenant checks out Deliverables: Provide a concierge like service to our CoveysTo provide a high level of customer service to our Coveys and other stakeholdersTo ensure that the Covey’s stay is pleasant and memorableMake sure units are well maintained and tidied What makes you a great fit: Essential A diploma in any field (service related is a bonus)Minimum of 2 years’ experience in a customer-facing roleExcellent interpersonal and problem solving skillsA good command of spoken and written English Preferred Experience working in an early-stage start-upExperience in the hospitality industry Core Skills/Competencies Ability to remain composed when dealing with difficult customersCustomer orientedSelf-motivatedResponsibleAbility to deal with ambiguityAttention to detail%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_INDEED%%BUTTON_APPLY_USING_LINKED_IN%%FOOTER_POWERED_BY%breezy