Sr Customer Experience Specialist (m/f/d)
We have an opportunity for a Sr Customer Experience Specialist to join us at Honeywell, in Katowice, where you will serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together.
The Sr Customer Experience specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.
Key responsibilities
Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests.
Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.
Backlog Management: Liaison between departments, facilitate issue resolution, and manage orders effectively.
Claims Management: Handle disputes and financial claims, ensuring swift resolution.
Transition Support: Assist in transition planning, manage documentation, and build professional relationships.
Key skills and qualifications
Bachelor’s Degree
Business fluent in written and spoken English (other language is considered a plus)
2+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes
Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)
Our offer
State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
Fruits bowls and sports activities to support your health and well-being
30 minutes’ daily paid break - and flexible working hours
3 + 2 hybrid work arrangements to support your work-life balance
Competitive Salary regularly increased based on your performance
Attractive benefits (medical insurance, life insurance, Multisport Card)
Generali Insurance (Accident Insurance)
Referrals bonuses for all open jobs and recognition programs
Comprehensive induction, ongoing training and development to set you up for success
In-house and external learning platforms supporting development opportunities
Work experience opportunities to help you grow your career with us
Global employee networks to help you connect and grow
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
Access Integrity line - Any workplace issues or violations that need to be raised in good faith can be communicated in a safe, private and confidential environment
Frequent Employee Engagement activities supporting inclusive and diverse work environment
Contribution to social benefits like Christmas and holiday benefits, engagement events from the company social fund
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
#LiHybrid
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.