Junior Coordinator Managed Response

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

The Junior Coordinator Managed Response is responsible for overseeing and responding to our customers’ social media reviews, surveys, and social media posts.  Responsibilities include ensuring accurate and consistent responses based on customer-defined expectations.  The ideal candidate will possess a mix of technical acumen and operational excellence to drive visibility, consistency, and growth for our customer search presence.

Responsibilities: 

• Review all brand mentions, comments, and direct messages across various platforms to gauge public sentiment and identify any emerging trends or issues.

• Response to comments, questions, and concerns in a timely and professional manner.

• Collaborate with customers to ensure responses align with brand and customer loyalty. 

• Additional duties as assigned.

Qualifications: 

• Any Bachelor's degree required 

• 0 ~ 1 years of experience with social media engagement and community management. 

• Technical proficiency with platforms like Google, Facebook, and third-party source response guidelines and functionality is preferred.     

• Strong working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).

• Strong communication skills (both verbal and written).

• Strong attention to detail and decision-making.

• A hybrid work environment with a minimum requirement of 2 days onsite per week.

• Open to working in shifts, including weekends & night shifts

Our Benefits & Perks

We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That’s why we offer a generous and thoughtfully designed benefits package, including:

• Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to Rs 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws

• Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy

• Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)

• Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)

• OPD: As part of your health benefits, Employees are entitled to an annual OPD allowance of ₹7,500. This can be used for doctor consultations, diagnostic tests, and prescribed medications. The benefit is applicable to both the employee and eligible dependents and should be claimed within a month's time.

• AHC: All employees are eligible for one complimentary Annual Health Check each year. Employees may also extend this benefit to their dependents, they can avail the same package at the specially negotiated rates, payable by the employee.

Leaves

• Company Holidays: 10 paid holidays per year (see annual Holiday Calendar)

• Casual/Sick Leave: 12 days per year (pro-rated)

• Earned Leave: 2 days per month (pro-rated)

• Extended Company Holidays: 4 additional paid days off

• Maternity Leave: 6 months

• Paternity Leave: 10 working days

• Bereavement Leave: 10 working days

Car Lease:

• Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.