Pricing Operations Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Pricing Operations ManagerFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Flexible or RemoteCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionServiceNow is seeking an exceptional Pricing Operations Manager to drive commercial readiness across the ServiceNow product portfolio. In this role, you will manage the end-to-end operational readiness of new commercial models and product, pricing setup for major releases and interim updates. This would include building a plan covering cross-functional teams and working with SMEs within teams to drive requirements gathering, acceptance testing, policy documentation, enablement, and launch. You will partner closely with Pricing Strategy and Operations, Business Units, Digital Technologies Team, Order To Cash, Revenue and Finance teams to operationalize the commercial models and new product launches.What you get to do in this role:   Drive new commercial model initiatives from original concept through final implementationDevelop detailed program/project execution plan, and manage some implementation processes including progress tracking, metrics, monitoring change control process, testing, enablement, release to production and post deployment support processProvide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendorsOrganize Scrum rituals (Planning, Stand-ups, review, retrospective, etc.)Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit trackingRecommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer successDrive business model and pricing process innovation to accelerate growthHelp strengthen sales effectiveness and compliance with global pricing policies and pricing framework scalabilityOwn pricing and portfolio review documentation, including keeping all policies current, accessible, and clearly communicated to all relevant stakeholdersQualificationsOur ideal candidate: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.8+ years of hands-on project management experienceExperience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departmentsExperience guiding teams and provide technical solutions while mitigating or removing hurdles / obstaclesExperience overcoming project crisisProven experience in product release management and launching SaaS offersStrong program/project management skills & strong facilitation skillsLeading diverse, high performing matrixed teamsHighly analytical, fact driven, and process orientated mindsetAbility to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverablesThrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive resultsWell-versed in SaaS...