We are looking for a talented Parts Professional to join our team specializing in Parts for our Distribution Unit in Miami Lakes, FL.
In this role, you will make an impact in the following ways:
- Follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies.
- Provide accurate documentation and continual communication to the customer throughout the entire process.
- Work with internal and external customers at parts counter in local branch.
- Complete training in line with business requirements.
- Operate forklifts and other warehouse machinery.
- Comply with HSE standards, policies, procedures & regulations.
To be successful in this role you will need the following:
- (Entry) Parts Level I: Minimal or no work experience required.
- (Intermediate) Parts Level II: Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
- Excellent customer service skills.
- Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
Competencies:
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Ensures accountability - Holding self and others accountable to meet commitments.
Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience. This position requires a high degree of adaptability, collaboration, and customer focus. The incumbent is expected to support branch operations beyond traditional parts responsibilities and actively contribute to the success of the Service department and overall business objectives whenever needed.