Principal Inbound Product Manager - AI Assistant (Employee Experience)- MoveWorks

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Principal Inbound Product Manager - AI Assistant (Employee Experience)- MoveWorksFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Required in OfficeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job DescriptionThe Team: Moveworks Business UnitAt Moveworks, we’re building the most advanced enterprise AI platform in the world — combining generative LLMs, agentic reasoning, enterprise search, and natural conversation into one cohesive product experience. As a Product Manager, you’ll play a key role in shaping the future of our AI Assistant, used by millions of employees around the world. Our mission is to win the Front Door by being a daily assistant for all employees. As a Principal Product Manager, you will guide the development of new employee experiences, within EmployeeWorks. You will build AI-powered, web-based capabilities, enabled by deep enterprise integrations. What You Will Do:Guide the development of new employee experiences on the new Web surface.Partner closely with other PMs,  ML, engineering, and UX to identify critical capabilities needed to ship delightful and performant AI-powered products.Translate ambiguous problems and user feedback into clear product specs and success metrics  that guide engineering execution.Stay ahead of the curve on AI product trends and research, turning cutting-edge developments into strategic product bets and differentiated features.Build alignment across cross-functional partners by clearly communicating product vision, roadmaps, and outcomes. QualificationsTo be successful in this role you have:Typically 7+ years of professional experience in Product Management owning technically complex, high-impact products — ideally with building platforms for machine learning or generative AI products.Bonus points for having launched features that delivered measurable impact by solving real user problems with AI.Typically 15+ years of overall varied technology experience.Deep familiarity with machine learning concepts and a track record of working closely with ML engineers, particularly in areas such as natural language understanding, semantic search, conversational AI, agentic workflows, and speech technologies.Understand the market of similar products such as Glean Agent Builder, Microsoft Workflows Agent, and Google Workspace Studio. Strong technical acumen, including previous experience as a software or ML engineer, enabling you to dive deep on system architecture, APIs, and infrastructure-level decisions.Proven success shipping enterprise-grade products to large user bases — including developing rollout strategies, customer feedback loops, and go-to-market coordination for features that scale to hundreds of thousands or millions of users.Exceptional written and verbal communication skills — from clear and structured memos to compelling product narratives. Bonus points for communicating vision and outcomes through blog posts, talks, or webinars.Sharp analytical and problem-solving abilities, with a demonstrated ability to simplify complexity, make decisions amid ambiguity, and use available data to drive clarity and outcomes.Demonstrated strength in cross-functional collaboration — aligning engineering, design, data science, marketing, and customer teams around a shared product vision.A balanced approach to strategy and...