This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Solution Enablement based in the United States.
This role is focused on driving the successful adoption, performance, and operational excellence of enterprise healthcare software solutions across customer accounts. You will act as a key bridge between customers and internal teams, ensuring that platforms are effectively embedded into clinical and operational workflows. The position combines customer success, service delivery, and solution optimization responsibilities, with a strong emphasis on measurable outcomes and continuous improvement. You will lead efforts to enhance user adoption, resolve service issues, and ensure consistent delivery quality across implementations. Working in a fast-paced, cross-functional environment, you will collaborate closely with product, support, and implementation teams to translate customer needs into scalable improvements. This role is ideal for a hands-on leader who thrives at the intersection of technology, operations, and customer experience.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Solution Enablement based in the United States.
This role is focused on driving the successful adoption, performance, and operational excellence of enterprise healthcare software solutions across customer accounts. You will act as a key bridge between customers and internal teams, ensuring that platforms are effectively embedded into clinical and operational workflows. The position combines customer success, service delivery, and solution optimization responsibilities, with a strong emphasis on measurable outcomes and continuous improvement. You will lead efforts to enhance user adoption, resolve service issues, and ensure consistent delivery quality across implementations. Working in a fast-paced, cross-functional environment, you will collaborate closely with product, support, and implementation teams to translate customer needs into scalable improvements. This role is ideal for a hands-on leader who thrives at the intersection of technology, operations, and customer experience.
Accountabilities:
- Lead day-to-day service delivery activities, ensuring effective communication of product value, workflow optimization, and customer enablement across assigned accounts.
- Oversee issue triage, escalation, and resolution processes in alignment with service level agreements in collaboration with support teams.
- Monitor customer adoption, utilization, and performance metrics to identify gaps and implement improvement strategies.
- Deliver training, workflow education, and best practice guidance to drive product adoption and operational efficiency.
- Identify recurring issues and partner with internal teams to develop scalable, long-term solutions and process improvements.
- Collaborate with product, implementation, and leadership teams to escalate systemic issues and influence roadmap decisions.
- Produce and maintain performance insights, adoption reporting, and improvement documentation to support continuous service enhancement.
- 5–8 years of experience in customer success, technical support, service delivery, or client operations within a SaaS or healthcare technology environment.
- Experience working with enterprise customers and managing complex service delivery relationships.
- Strong operational mindset with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills, including customer-facing and internal collaboration.
- Ability to identify risks in adoption and proactively implement structured improvement plans.
- Familiarity with workflow optimization, SaaS platforms, and customer lifecycle management.
- Strong analytical and organizational skills with attention to performance metrics and reporting.
- Ability to work within regulated environments and adhere to data security and privacy standards, including handling sensitive healthcare data (ePHI/PHI).
- Competitive salary range of $75,000 – $90,000 annually, plus bonus eligibility.
- Flexible remote work arrangement across the United States.
- Comprehensive healthcare coverage including medical, dental, and vision insurance.
- Retirement savings plan (401k) with company contributions.
- Generous paid time off and paid leave programs.
- Wellness, fitness, and employee assistance programs supporting physical and mental well-being.
- Additional perks including learning programs, employee recognition initiatives, and lifestyle benefits.
- Inclusive work environment focused on employee well-being and professional growth.