PROCESS DELIVERY SPECIALIST-HUMAN RESOURCES OPERATIONS

**Introduction** A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** The Process Associate- Core HR (EDM) role supports employee data management activities within the HR Management System (Workday). The role involves processing employee information, maintaining HR records, supporting HR operations teams, resolving basic employee data queries, and ensuring data accuracy and compliance with organizational policies and service-level agreements (SLAs). This is an excellent opportunity for recent graduates seeking to build a career in Human Resources Operations, HR Shared Services, and HR Systems. * Process employee data and maintain accurate records in the HR Management System (Workday). * Support employee lifecycle transactions such as hiring, employee data changes, transfers, promotions, and separations. * Validate employee information and ensure data accuracy before processing transactions. * Generate basic reports and assist with data reconciliations. * Respond to HR-related queries and support issue resolution by coordinating with internal stakeholders. * Follow defined HR processes, policies, and compliance requirements. * Ensure timely completion of transactions in line with Service Level Agreements (SLAs). * Assist in identifying data discrepancies and escalating issues appropriately. * Support internal audits and business control requirements by providing data and documentation as needed. * Participate in process improvement initiatives and suggest opportunities for operational efficiency. * Assist in user acceptance testing (UAT) and system testing activities when required. * Collaborate effectively with team members and stakeholders to ensure smooth HR operations. **Required technical and professional expertise** Educational Qualification * Graduate or Post-Graduate in any discipline. * MBA in Human Resources or specialization in HR is preferred. * Basic understanding of Core HR processes (Employee Data Management, Employee Lifecycle Processes, HR Operations). * Knowledge or exposure to HRMS platforms such as Workday, SAP SuccessFactors, Oracle HCM, or similar systems is preferred. * Good working knowledge of MS Excel (sorting, filtering, basic formulas, VLOOKUP/XLOOKUP, Pivot Tables preferred). * Strong verbal and written communication skills in English. * Good analytical and problem-solving abilities. * High attention to detail and accuracy in data processing. * Ability to manage multiple tasks and work in a deadline-driven environment. * Customer-focused mindset with strong interpersonal skills. * Ability to learn quickly and adapt to changing business requirements. * Strong teamwork and collaboration skills. * Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook). **Preferred technical and professional experience** · Proficient in MS Office applications · Self-directed and ambitious achiever · Meeting targets effectively · Demonstrated ability to analyse complex data, complemented by strong interpersonal and organizational skills IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.