Account Manager (Temp Contract - Maternity Leave Cover)

Privacy PolicyJob OpeningsAccount Manager (Temp Contract - Maternity Leave Cover)Sales - United Kingdom (Remote)As part of your application, please include a cover letter responding to the following: “How do your background, skills, and experience make you a strong fit for this role? If relevant, highlight any experience you have in SaaS implementation, technical support, or education.” About Us At Showbie, we’re building tools that help teachers transform their classrooms through faster, more engaging, and more impactful feedback and assessment. Our apps, Showbie and Socrative, are used by millions of teachers and students in classrooms around the world. We’re proudly based in Edmonton, Canada, with a growing global team across Canada and Europe, including the United Kingdom and Norway. We’re a team that cares deeply about education and the role technology can play in improving it. Our values, lead with care, seek perspectives, and be driven by purpose, guide how we work and how we support each other every day. The Role Showbie is looking for an Account Manager to manage and grow a portfolio of existing customer accounts across schools, districts, and trusts. This role focuses on building strong relationships with key stakeholders, supporting customer retention, and identifying opportunities to expand the use of Showbie's products and services. Working closely with Learning Specialists, CX, and reseller partners, you will help customers achieve their goals by ensuring they are getting maximum value from their Showbie investment. Through regular customer meetings, account reviews, and day-to-day engagement, you will build a deep understanding of customer priorities, challenges, and strategic objectives. Using value-based discovery and thoughtful questioning, you will uncover opportunities, challenge assumptions where appropriate, and guide conversations beyond product usage towards broader educational and organisational outcomes. By connecting customer goals to Showbie's solutions, you will strengthen stakeholder relationships, support long-term customer success, and identify opportunities for growth. You will be responsible for managing renewal conversations, identifying and driving upsell and cross-sell opportunities, and maintaining accurate account plans, forecasts, and customer records within Salesforce. As a trusted partner to your customers, you will develop an understanding of their educational objectives and work collaboratively with internal teams to deliver value for customers. We're looking for an ambitious early-career professional with 1–4 years of experience in a customer-facing commercial role—such as an SDR, BDR, or early-stage Account Manager—who is eager to take the next step in their career and develop into a strategic account management role. You'll gain valuable experience in customer retention, renewals, account growth, strategic planning, and helping educational organisations achieve meaningful outcomes through technology. What You’ll Do Build multi-threaded relationships with senior stakeholders across schools and trusts. Own the overall commercial relationship and success of your assigned portfolio of accounts. Develop and maintain strategic account plans that align customer goals with Showbie's solutions and generate growth opportunities. Coordinate input from teams across the business to maximise value for customer accounts. Maintain accurate records of account activity, risk, opportunities, and renewal progress in Salesforce CRM. Maintain accurate forecasting of renewals, expansions, and pipeline opportunities. Secure renewals that meet or exceed net revenue retention targets. Identify, develop, and close upsell and expansion opportunities within existing accounts. Partner with reseller organisations and teams to support shared customers and drive commercial growth. Monitor account health, identify risks, and proactively develop mitigation plans. Lead account reviews and strategic customer...